Esky Reviews

eSky.co.uk - Flights, Airline Tickets, Flight Search, Deals

esky.co.uk
3.47
129 reviews
Average Rating
Based on 129 user experiences

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Rated 3.47 out of 5 by 129 Happy Customers

38.8%
15.5%
14.7%
15.5%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 129 reviews

Esky receives consistently high ratings for ease of use, quick booking, and good customer service, with many users praising the simple process and helpful staff. Some customers note issues with pricing transparency, delayed confirmations, and occasional problems obtaining refunds or resolving errors. Overall, users find the platform efficient and reliable for flight searches and bookings.

What customers love
  • Easy to use website
  • Quick booking process
  • Good customer service
  • Helpful staff
Common concerns
  • Hidden fees
  • Slow confirmation
  • Refund delays
  • Booking issues

Last updated 1 month ago

E

Query on pricing

I booked a ryanair flight 2 days ago booking no - 76744588149 cost 189 99 Which has been taken from my Visa debit But I have received Ryanair travel itinerary showing receipt of 154 89 On ringing Ryanair they confirmed the price was correct but could not re-imburse the additional 35 because eSky is an independant company which means they have overcharged me 35 There is no way to speak to customer services at eSky
S

Good morning

Good morning I booked my flight ticket yesterday 09 09 2022 and I have not received booking confirmation but the money has been deducted I ll like for this to be resolved as soon as possible as I haven t gotten any information Booking reference 5551272204
C

Confusing

The lack of clarity and mis-match information made me think this company was a scam I have since received my tickets so I know now it wasn t Better communication needed
P

Refund please

Reading the current reviews it seems to be a familiar theme I am also waiting for a refund on flights which were changed and not suitable Plenty of emails with the same copied and pasted comments I am sure the airline will have been in contact since they were the ones that changed the flight and will be expecting a percentage of cancellations Hopefully they will respond to this other wise I will be taking it further
S

My experience is that they don t really

My experience is that they don t really know their stuff and they overprice tasks4 months ago I I flew with them and forgot to write a review at the time I booked tickets on their website and had to change the time and date eventually so as I bought it on their site I thought best contact them They told me that they will contact the airline Ryanair and get back to me after 4 days they tell me that the cost of this will be 80 or so euro I thought okay I paid then I get another email two days later saying the airline is now requesting another something think it was 40 euro and it started to get expensive so I ask them why and they said they will contact the airline Now after another 3 days I was getting stressed and contacted the airline myself asking them why they re taking so long to process stuff and why they re requesting so much money They tell me they have NEVER been contacted by e-sky and I can log on their page pay 50 euro and change the ticket to whenever the hell I want and the ticket gets changed immediately and you immediately get a booking reservation Surely enough that worked and after a lot of pain esky refunded most but not all of my money Why lie about contacting airline and even if you did why charge over double the price for sending in a request to change ticket time than what the airline requests and why not have a guide given to your customer service saying it s easy to change with Ryanair just go to their website and pay 50 or so euro and get it changed Also they couldn t for the life of me move the dates for the travel insurance I bought and neither could the insurance company Insurance company tells me contact esky esky would then circle me back and just no result wasted money I would however like to add that their customer service is kind albeit slow and it s not so hard to reach them compared to other agencies but I think I m done with agencies and will just go directly to the airline so the airline can t tell me I m meant to contact anybody else but them I m done with the circling
D

2 stars only because the flights were

2 stars only because the flights were on time BUT diabolical communication resulting in cabin bag was not included told to pay 41 which went up to 51 within the space of time it took me to reply to email Tel con confirming it WAS included on both flights got a refund only to find at departure gate it WASNT included Emailed again to be told it wasn t included on return either and had to pay 27 at check in rather than have bag refused at return departure gate Never again not worth the stress and flights weren t even that cheap 17 11 22 had reply which doesn t answer my queries raised in fact didn t even warrant a response from me but doing do to let esky know I ve read it disgusted only part covers it They need to employ staff who KNOW what they re advising to the public Never will I use them again
P

Would not recommend

In my case it was cheaper to go directCharged me 81 Ryanair charged them 61Therefore would not recommend
B

eSky - A high premium 12 Authorisation Issue

eSky website was fairly easy to use and had no initial problems booking flights however After booking my Ryanair flights via eSky and I found out later via Ryanair Price Checker that Ryanair had received a total of 327 16 for my flights but I had paid eSky at total of 371 36 for the flights So that worked out a 44 20 premium was put on top of my flights cost That s 12 which is very steep so was not too please to find out this later down the line I expected a service charge or agent fee but 12 is very high Not too pleased Please note the only reason this came to light is that I was contact out of the blue by Ryanair directly who advised me that the flight which esky booked was made via a third-party intermediary or BOT which was not authorized by Ryanair to use the Ryanair website or app or to offer our flights for sale So how can eSky act as an intermediary and book Ryanair flights tickets for a customer if they are not authorised to use the Ryanair website in the first place Very Strange Overall this has soured my experience and trust so 2 5 is fair rating in my opinion 25 01 2022So just a follow up agent fee was not referenced on my booking just the final price The amount was never referenced at any point when I booked flight checked both my account and confirmation email and no where is this referenced So there was no way of knowing the high fee was added before booking Really in terms of straight up transparency at point of sale this pretty poor practice for the average customer view point Can you please explain why Ryanair contacted me advising me eSky is not not authorized to use the Ryanair website or app or to offer our flights for sale How are you obtaining the tickets for customers if you not authorised too as an intermediary Again this is not clear but please happy to recieve some feedback
S

Booking is pending Where is the flight confirmation code

We already made and paid for this booking a month ago It still says pending payment So I m not sure if I can leave in two weeks very stressful
R

Ticket not Arrived

Hey dear I got 2 ticket Milano - Los Angeleswhen do I get my tickets 1130 Euro for each ticket this are the booking numbers 90398486368449173446Could you please give me some updates

About Esky

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Frequently Asked Questions

Esky.co.uk is a prominent online travel agency (OTA) based in the United Kingdom. It serves as a comprehensive platform for planning and booking various travel services, including flights, hotels, car hire, and holiday packages. The website is designed to simplify travel arrangements by aggregating and comparing options from a wide network of providers, with a focus on competitive pricing and user-friendly functionality.

Esky.co.uk offers four primary services: flight bookings to destinations worldwide with flexible date searches; hotel reservations across a broad range of accommodation types; car hire from leading rental companies at your destination; and bundled holiday packages that combine flights and hotels, often at a discounted rate compared to booking separately.

The platform features a robust price comparison engine. When you search for a service like flights or hotels, Esky.co.uk aggregates options from multiple providers and presents them in a list that can be sorted by price, duration, or other relevant criteria. This functionality promotes transparency and allows you to easily identify the most cost-effective and suitable options for your trip.

Yes, Esky.co.uk implements security measures to protect user data and financial transactions. As a standard practice for reputable online booking platforms, the site employs protocols to safeguard sensitive information during the booking process. For specific details on their security practices, you can refer to the website's privacy policy and security information pages.

Esky.co.uk provides customer support to assist with bookings and inquiries. The website includes comprehensive help sections, a detailed FAQ, and online booking management tools that allow you to view or amend your itineraries. You can contact their support team for assistance with any issues before, during, or after your booking.

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About Esky

Esky.co.uk: Your Comprehensive Travel Companion

Esky.co.uk is a prominent online travel agency (OTA) based in the United Kingdom, dedicated to simplifying the process of planning and booking travel. The website serves as a one-stop platform for consumers seeking to arrange flights, hotels, car hire, and holiday packages. With a user-centric design and a focus on competitive pricing, Esky aims to make travel accessible and straightforward for both leisure and business travellers.

Core Services and Offerings

The primary function of Esky.co.uk is to aggregate and compare travel options from a vast network of providers. Its main services include:

  • Flight Bookings:Users can search for and book flights to destinations worldwide. The search engine allows for flexible date selection and comparison across multiple airlines to find the most suitable and cost-effective options.
  • Hotel Reservations:The platform offers an extensive database of accommodation, ranging from budget hostels to luxury resorts. Detailed property descriptions, photographs, and verified guest reviews assist users in making informed decisions.
  • Car Hire:Esky provides a car rental service, enabling travellers to secure vehicles at their destination from leading hire companies. Filters allow searches by car type, transmission, and supplier.
  • Holiday Packages:For a more bundled experience, Esky combines flights and hotels into package deals, which can often provide significant savings compared to booking each component separately.

Website Features and User Experience

Navigating Esky.co.uk is designed to be intuitive. The homepage features clear search forms for each service, prompting users to enter their travel details immediately. The site employs a clean layout with essential information prominently displayed, including special offers, last-minute deals, and popular destinations. A key feature is the price comparison functionality, which presents users with a list of options sorted by price, duration, or other relevant criteria, promoting transparency in choice.

Customer Support and Trust

Understanding the importance of reliability in travel, Esky.co.uk provides customer support to assist with bookings and inquiries. The website includes comprehensive help sections, FAQs, and booking management tools, allowing customers to view or amend their itineraries online. Security measures are in place to protect user data and financial transactions, which is a critical aspect for any online booking platform.

Market Position and Audience

Esky operates in the competitive UK travel market, positioning itself as a value-oriented and efficient booking engine. Its target audience is broad, encompassing cost-conscious families, independent travellers, and those seeking quick weekend getaways. By focusing on the fundamentals of travel booking—search, compare, and book—the website appeals to users who prefer a direct, no-fuss approach to organising their trips without the need to visit multiple websites.

In summary, Esky.co.uk is a functional and practical travel booking website that consolidates key travel services into a single, easy-to-use interface. It emphasises choice, price comparison, and convenience, aiming to reduce the complexity of travel planning. For UK travellers looking to arrange their next journey through a straightforward digital platform, Esky provides a comprehensive and competitive option in the online travel sector.