Eu Reviews

Horrible customer service No refund Avoid

Horrible customer service Returned item and after after I realised it was held by customs for a week I phoned them with explanation and tracking number I ve been told they are aware about the issue and it s not a problem if it arrives a bit later than deadline 14 days from return accepted email According to tracking it arrived next day 15 days from the email and they refused to collect it and sent it back to me No refund no communication and I also had to pay 13 to post it to them Avoid avoid avoid Will never shop with them again Shame

Terrible Customer Service No Refund

Terrible Customer Service I followed all the instructions to return the items clothing nearly two months ago The items are being held by customs and Black Diamond are refusing to help or issue a refund Therefore I have lost 170 - I don t have the goods or a refund Possibly the worst customer service I have ever experienced

100 000 hour bulbs 100 hours of service before they die

I am a flash-aholic and have a stupid number of flashlights and headlamps I only use rechargeable batteries so that they don t become corroded I have had 2 BD headlamps go bad in relatively short order with minimal use And magically the lights seem to fail just outside the warranty window There are better lights out there they may not have the bells as whistles continuous dimmability but they won t let you down either These lights are garbage

full of s

Marked my orders as fraud kept my money for a week and I never received the products Refuse to help me unblock my account because of their mistake and that s how our system works Strung me along for weeks before telling me there is no way to place an order even though I opened a new bank account and paypal account to match their system The most over rated company They churn out so much crap and since I was only purchasing for a friend they ve learned a lesson and converted to other brands I would always choose a quality petzl item even if it is slightly more dollars

Good warranty process

Had to request a replacement head torch under warranty The process was quick and easy Received a replacement within a week

Great customer service

The hand straps for my old trekking poles were worn out I sent Black Diamond Equipment an email and they had my straps replaced in no-time Thanks Oliver

Fast responses and great quality

my package was held at customs on a clearance delay as soon as i notified Black Diamond about it they got it out to transit their customer service apologized for how busy they are big sale going on and i still got my package a day early as for the the gear i ordered itself seems very good quality and great warranty i d say compared to arcteryx or norron they re priced a lot cheaper for similar quality no life time warranty tho get what you pay for i d suggest black diamond to anyone looking for cheaper but still good quality outdoor gear

Superb company

Superb company Really well made equipment Impeccable Customer Service Thank you Christophe for assisting me with the tweak