Ezvacuum Reviews

No Customer Service No parts in stock

Ordered my part the second week of January Was told it s in stock and will ship in 2-3 days 4 weeks later they FINALLY answered one of 3 emails I sent and was told it s on backorder They stated they sent an email they did NOT informing me of the backorder Not American customer rep Terrible customer service They LIE Stay far far away from these scammers

Terrible Customer Support

EZvacuum sent the wrong part and will not correct their error No phone support and after 8 emails and 35 days no new part or credit to my credit card Website pictures terrible and customer support nonexistent

No customer service

Order a brush roller head and replacement belts the brusher roller head was a good replacement They sent the wrong belts Order confirmation had the correct vacuum model belt number listed They sent the wrong belts Emailed their customer service about the wrong belts being sent No reply back I ordered the belts from a competitor and received the correct belt I will never use this company again Once they get your money they don t care to make their mistake right

Deceptive

The vacuum bags were listed as Panasonic MC-V295H but what arrived were much cheaper aftermarket Envirocare bags Nothing wrong with selling aftermarket bags but not when disguised as genuine product on the website and priced as the genuine product Seller never took the return back or resolved the situation

SCAM COMPANY

I ordered 2 Shark foam vacuum filters for 40 ripoff and they sent me the WRONG size filters They are so much SMALLER than the original filter and they don t even fit I wish I had read all the 1 star reviews on Yelp and Trustpilot before ordering from them again I emailed the company with pictures and I got an email back from some East Indian person named Radhika stating a tech will look into this I want a refund for the WRONG items sent to me NOT a tech looking into it I wish I could upload pictures of the unmistakably wrong items shown I ordered the correct filters on Amazon for 23 less and I got 4 foam filters plus 4 felt filters and 2 HEPA for 17 I already disputed the charge with DISCOVER and they already granted me the full amount and EZVACUUM has 30 days to respond

STRAY AWAY

Where do I start Received the item with wrong labeling and packaging that didn t depict the item on website the current packaging wasn t up to date and they representative argued with me that I was wrong and left me responsible for shipping fees Even though it s in their policy they still sent an item that wasn t displaying correctly on the website at time of purchase Horrible HORRIBLE SERVICE

DON T BE CHEATED

ADD me to the long list of people who were cheated They show brand name replacement parts on the site and order page and send you cheap knockoffs They do not answer their phone They deny your requests protests for remedies by email and basically give the message too bad that s all we got that s all you re getting

Be aware this easy vacume is a joke

Be aware this easy vacume is a joke the plastic bits do not self seal and you need a smaller than normal pole thinner The item is a joke it picks up one leaf of the bottom and does not pick up the next ten when the item comes apart into four pieces as they dont seal To add to that Cynthia keeps spruiking how high the morals of the company are and did not send the full promotional of extra nets A joke be carefull a waste of 50