Faecrate Reviews

Worst subscription service EVER

Ordered a monthly box which is supposed to contain an exclusive customised book which is meant to be a new release so you don t get something you ve already read and a bunch of bookish goodies They claim to ship in the week of the 20th of the month When the date passed with no word I contacted them and they danced around the truth - they re permanently running THREE MONTHS behind schedule I tried to cancel but they refused because they have a message on the website saying there may be some delays due to covid It eventually arrived three and a half months late The book is no longer a new release due to it being so delayed and I can t spot a single customisation on it The goodies are atrocious I have never received a single item that was so poor quality from any other book subscription box - but ALL of these items are abysmal There was a water bottle with NO LID a strip of poorly stitched fabric purpose unknown and basically just a bunch of bits of paper and card in various sizes Never EVER buy from FaeCrate They re expensive unpleasant unhelpful poor quality and frankly you might as well just go to your nearest bookshop and spend your money there It was such a horrible experience that I honestly think THEY should have paid ME

Won t be returning

Was subscribed to faecrate for roughly 3 months and bought two of those hang over kits All my purchases were made in late June early July and it s now December and I ve only just received one hangover kit I paid for premium shipping and they used a company called pirate ship to send my stuff They supplied the shipping details when it was sent and From the US to Australia it took 2 months for one box to get here The art on the box was beautiful and I thought that it was gonna be all worth it but it was packed poorly and had very ugly and unoriginal items that seemed to have just been thrown in together I am a subscriber to illumicrate and fairyloot and have never experienced the chaos lousy service that faecrate has displayed My advice don t be sold by their instagram pages The product and service you receive will leave you grossly underwhelmed

Three months to ship in-stock items

I ordered items that were already in stock but only found out after I went hunting on their site that they were shipping out items during a three-month period I hadn t thought to look at shipping estimates when originally placing the order because it never crossed my mind that shipping of in stock items would take more than a week or two When I contacted them for a refund as the items were ordered as part of an Advent calendar they said that all purchases were non refundable How anyone could think this shipping and non-refund policy was in any way ethical or reasonable is beyond me

Terrible experience

Terrible experience 0 0 would NOT recommend This is as close to a scam as you can get and still receive a product They don t ship when they say and they always have some excuse They also don t update their website with ship dates and keep taking orders while they are three months behind

4 months and still not shipped

4 months I have been waiting on a monthly subscription box They use COVID as an excuse for delays No company in USA is delayed 4 months I run a business who deals with companies overseas and we never had this huge of a delay and I don t know a single company who has I have 4 orders not still not fulfilled and like others have said they delete any negative reviews Which is why they are claiming they have 4 1 2 stars on their website This is a horrible company with horrible customer service Go with one of the many other book subscription We weren t even impressed with the 2 orders we received out of a total of 6 orders and both those were very late too

If I could give 0 stars

If I could give 0 stars I would I bought a couple of boxes from Faecrate and some of my books had fake signatures Faecrate advertises for AUTHENTIC signatures When I notified them of this I was blocked from their social media and my comments were deleted I requested a replacement for my books and only received one 6 months later I have yet to receive the others and it has been over a year They delete any comments that mention the fake bookplates Do not support this company

Always get damaged items

Always get damaged items Their customer service sucks and they re always late They do pre-orders more than 6 months in advance or wait with shipping until you don t have PayPal buyer protection anymore and then lie about not being able to give you a partial refund because the system deletes any payment information after six months

Just wow

I preordered a book back in February The estimated shipping was late June I completely forgot about it until now and checked my emails which I do regularly anyway to see if I missed an email about tracking info No emails So I double checked the website and voila They don t even have the books Luckily I haven t ordered anything else but apparently one of their monthly boxes was delayed by 3 months I reached out to them through emails and they NEVER responded They re also deleting comments asking about shipping Edit Had to get PayPal involved for a refund because they never responded to anything

They won t ship your order but they re plenty happy to take your money

I joined back in June and still have not received a single box as of October One was lost by USPS so whatever But the other three were never sent I never received a single notification Logged in to my account to figure out why the October box was missing only to discover they claim they did ship them and now I ve been charged It s past the 15 day cut off because you know how am I supposed to know they didn t ship them if I never received notice that they intended to I just assumed they were doing their job and were just behind schedule I contacted them but have not heard back and don t expect to So now I m out 200 or I try my hand at a charge back Absolutely do not recommend