


Fae Crate - Let's live a thousand lives together.
Based on authentic user experiences
Hazel
6731 reviews
N/A
1 year ago
I wish I could give zero stars
sorry but I m wondering what s up with them So far I ve experienced able-ism and gaslighting from them Beyond that canceled my order but absolutely do not pay me back my money First I fully understand the world is in a crazy situation right now But that doesn t account for bad communication Packages and products can be delayed I totally understand that I pre-ordered a product from them back in February It should have been send out late June early July When that didn t happen I didn t think much of it Delays can happen For a while I forgot all about it until the end of September I checked my email and there was zero correspondence regarding my order So I emailed them just to get an update and a possible refund because this is way beyond the initial waiting time What I got back what pretty rude Telling me I should just read their news update emails or check social media I wasn t sighed up to their newsletter and their updates are basically a lot of spam talking about their newer products Forcing you to scroll all the way down to get a tiny bit of information about the thing you ordered Let alone that I shouldn t be forced to sign up to their social media to get updates As someone who works for a company that sends out products too I know it s not difficult to just gather the emails of people that pre-ordered a certain product and send them a pointed email with clear communication about their product alone I emailed back just requesting a refund because it doesn t look like they re going to do any better or deliver what I bought any time soon What happened next was a whole Sh Tshow of boarding abusive message from them costumer service that doesn t respond to my actual questions
customer
6731 reviews
N/A
1 year ago
Worst subscription service EVER
Ordered a monthly box which is supposed to contain an exclusive customised book which is meant to be a new release so you don t get something you ve already read and a bunch of bookish goodies They claim to ship in the week of the 20th of the month When the date passed with no word I contacted them and they danced around the truth - they re permanently running THREE MONTHS behind schedule I tried to cancel but they refused because they have a message on the website saying there may be some delays due to covid It eventually arrived three and a half months late The book is no longer a new release due to it being so delayed and I can t spot a single customisation on it The goodies are atrocious I have never received a single item that was so poor quality from any other book subscription box - but ALL of these items are abysmal There was a water bottle with NO LID a strip of poorly stitched fabric purpose unknown and basically just a bunch of bits of paper and card in various sizes Never EVER buy from FaeCrate They re expensive unpleasant unhelpful poor quality and frankly you might as well just go to your nearest bookshop and spend your money there It was such a horrible experience that I honestly think THEY should have paid ME
Michelle
6731 reviews
N/A
1 year ago
Won t be returning
Was subscribed to faecrate for roughly 3 months and bought two of those hang over kits All my purchases were made in late June early July and it s now December and I ve only just received one hangover kit I paid for premium shipping and they used a company called pirate ship to send my stuff They supplied the shipping details when it was sent and From the US to Australia it took 2 months for one box to get here The art on the box was beautiful and I thought that it was gonna be all worth it but it was packed poorly and had very ugly and unoriginal items that seemed to have just been thrown in together I am a subscriber to illumicrate and fairyloot and have never experienced the chaos lousy service that faecrate has displayed My advice don t be sold by their instagram pages The product and service you receive will leave you grossly underwhelmed
Sarah
6731 reviews
N/A
1 year ago
Three months to ship in-stock items
I ordered items that were already in stock but only found out after I went hunting on their site that they were shipping out items during a three-month period I hadn t thought to look at shipping estimates when originally placing the order because it never crossed my mind that shipping of in stock items would take more than a week or two When I contacted them for a refund as the items were ordered as part of an Advent calendar they said that all purchases were non refundable How anyone could think this shipping and non-refund policy was in any way ethical or reasonable is beyond me
Cassie
6731 reviews
N/A
1 year ago
Terrible experience
Terrible experience 0 0 would NOT recommend This is as close to a scam as you can get and still receive a product They don t ship when they say and they always have some excuse They also don t update their website with ship dates and keep taking orders while they are three months behind
Jennifer Mejri
6731 reviews
N/A
1 year ago
4 months and still not shipped
4 months I have been waiting on a monthly subscription box They use COVID as an excuse for delays No company in USA is delayed 4 months I run a business who deals with companies overseas and we never had this huge of a delay and I don t know a single company who has I have 4 orders not still not fulfilled and like others have said they delete any negative reviews Which is why they are claiming they have 4 1 2 stars on their website This is a horrible company with horrible customer service Go with one of the many other book subscription We weren t even impressed with the 2 orders we received out of a total of 6 orders and both those were very late too
Megan Kerr
6731 reviews
N/A
1 year ago
If I could give 0 stars
If I could give 0 stars I would I bought a couple of boxes from Faecrate and some of my books had fake signatures Faecrate advertises for AUTHENTIC signatures When I notified them of this I was blocked from their social media and my comments were deleted I requested a replacement for my books and only received one 6 months later I have yet to receive the others and it has been over a year They delete any comments that mention the fake bookplates Do not support this company
Eilish Romana
6731 reviews
N/A
1 year ago
Always get damaged items
Always get damaged items Their customer service sucks and they re always late They do pre-orders more than 6 months in advance or wait with shipping until you don t have PayPal buyer protection anymore and then lie about not being able to give you a partial refund because the system deletes any payment information after six months
Mindy
6731 reviews
N/A
1 year ago
Just wow
I preordered a book back in February The estimated shipping was late June I completely forgot about it until now and checked my emails which I do regularly anyway to see if I missed an email about tracking info No emails So I double checked the website and voila They don t even have the books Luckily I haven t ordered anything else but apparently one of their monthly boxes was delayed by 3 months I reached out to them through emails and they NEVER responded They re also deleting comments asking about shipping Edit Had to get PayPal involved for a refund because they never responded to anything
K K Pieza
6731 reviews
N/A
1 year ago
They won t ship your order but they re plenty happy to take your money
I joined back in June and still have not received a single box as of October One was lost by USPS so whatever But the other three were never sent I never received a single notification Logged in to my account to figure out why the October box was missing only to discover they claim they did ship them and now I ve been charged It s past the 15 day cut off because you know how am I supposed to know they didn t ship them if I never received notice that they intended to I just assumed they were doing their job and were just behind schedule I contacted them but have not heard back and don t expect to So now I m out 200 or I try my hand at a charge back Absolutely do not recommend