


Based on authentic user experiences
LH
6807 reviews
N/A
1 year ago
Deeply Disappointed Service Stay Away
I am deeply disappointed with the services provided by Fancy Hands As a customer of over 15 months I have been saving credits for later use only to be met with a degraded service that is totally outrageous I have had several negative experiences with their services Normal tickets took over 24 hours to be processed and despite being simple PA tasks they were unable to process them in a timely manner I had to follow up multiple times only to be told that they cannot process my requests Furthermore there was an incident where they repeatedly asked me to add requests because they ran out of time waiting on the line After waiting for an extended period I eventually gave up and called their hotline where I was able to get to a person within 3 minutes To make matters worse I also experienced their live request feature not being live at all I sent a request and waited for hours without receiving any response After these unpleasant experiences I asked for a refund on the requests I had saved However their team straight out rejected my request saying that their no refunds on used credits policy has no exception I find this policy to be unfair and unreasonable given the degraded service they provided me Overall I cannot recommend Fancy Hands to anyone looking for reliable and efficient PA services Their recent degradation in services has caused significant inconvenience for me and their unwillingness to provide a refund for their unsatisfactory service only adds to the disappointment I urge potential customers to reconsider their choice and consider other options
Nigel
6807 reviews
N/A
1 year ago
This company is horrible
This company is horrible I can t believe Google would promote this scam of a website
FP
6807 reviews
N/A
1 year ago
Safer to do it yourself
Used them twice for very simple bookings cab and restaurant and in each case not time saving Each task took multiple days with unnecessary back and forth Definitely not the fire and forget experience I was hoping for Gave up after I asked for a cab to be booked with no response for two days and then do you still need it When there was less than a day to go and I said yes they said we ll try on such a short notice There was plenty of notice I m sure they are very busy during the festive period but so are their customers who pay in advance - and that s also when you need this kind of service the most It s theirs to staff up for it
PublicName
6807 reviews
N/A
1 year ago
Would not recommend in 2024
The quality of FancyHands has significantly deteriorated over the 2 or so years I have been a member and absolutely would not recommend their 2024 services They no longer offer advertised benefits prompt response times making orders for you using your info to pay bills Being charged for services I didn t use and not getting responses on tasks and emails were the last straws Customer service does not seem to have any interest in honoring their own policies or advertised features I am sad to be cancelling my membership as this was once a great referral option and one that was super helpful before it deteriorated I m out about 150 in unused tasks due to their recurrent billing even after asking for a pause
Mig Liberte
6807 reviews
N/A
1 year ago
Do not trust these guys
Do not trust these guys They wasted my time for over a month I paid them then they told me that they couldnt work with me because they didnt do bookkeeping after I was clear this was what I was looking for THEN they stole my money and never refunded me when they said they would They are thieves do not work with these scammers
Dan
6807 reviews
N/A
1 year ago
Downtrending quality
Downtrending quality increased turn around time past the advertised 24 hours even with simple tasks There is also a bunch of rules that are not known and only run into when they cannot finish a request making it kind of unreliable with time sensitive requests I am currently looking elsewhere and do not recommend the service Their customer service administrators are trash and write in cranky tone This company will soon go to zero
adrianshiel
6807 reviews
N/A
1 year ago
They are useless but happily take your money without telling you
They are useless Can t handle simple administrative jobs outside the US When they failed at the first job I gave them I cancelled my account or I thought I did Something went wrong and somehow it never got cancelled I was being charged with no notifications for 6 months before I went back through my credit card statements and realised I asked fir it all to be refunded but of course they don t refund unused credits Robbery
E Foley
6807 reviews
N/A
1 year ago
I would NOT recommend Fancy Hands
I would NOT recommend Fancy Hands Their VA s are alright but their customer service is APPALLING the worst of the 3 companies I have tried totally unhelpful I will never use them again They wanted me to pay or to use an additional task in order to update me on a task that I already completed and paid for The part they ordered did not show up and in asking what happened they refused to help me and insisted I pay for them to check They continued to bill my membership despite me canceling and their customer service refused to help
Will Sun
6807 reviews
N/A
1 year ago
More work than it s worth
Miscount your requests Complete requests incorrectly and charge you 1 2 the time I d only use them for simple braindead things that require 0 thinking Wish there was a better alternative glad I tried it but it s more work than its worth to use them
My Little Angel
6807 reviews
N/A
1 year ago
Declined
I just applied and immediately received the status of my application Thanks for your interest in working with Fancy Hands and taking the time to apply It s not the right fit at this time but we wish you the best of luck in the future I guess I am overqualified What a waste of my time creating a resume just to copy and paste it with my information I will need to freeze my Credit