LEGO Minifigures | LEGO Star Wars | LEGO Shop | LEGO Ninjago
Based on authentic user experiences
Sarah Elissa Stanick-Woods
6730 reviews
N/A
1 year ago
It Took 3 Months To Get A Refund
TLDR Don t buy from these guys if you re US-based want to receive your order and want good customer service I ordered back in mid-November 2022 I received an email about 3 weeks later informing me that I would be notified when my package shipped A month went by and I heard nothing So I reached out to their customer service who then provided me a tracking number via their carrier Royal Mail -- they also told me there was a holiday strike and various issues with Royal Mail so my package could be delayed Umm ok So my package supposedly made it as far as New York before getting sent back I reached back out to customer service in December 2022 to request a refund and they informed me they would have to receive the parcel back in hand before refunding me So today January 25 2023 yet another month later I reached back out to their customer service only to be told the following When an order is returned to sender it can take the same amount of time or longer to be returned to us than the first attempted delivery to you This is due to this parcel not being a priority delivery for the courier Also due to the continued Royal Mail industrial action and the recent Royal Mail cyber-attack we are currently seeing further substantial delays in Air Mail Tracked delivery times Once we have received the parcel we have to input these details onto our system for us to then be able to contact you regarding redelivery In the meantime we have updated your delivery details for you so they are now correct We appreciate your understanding and patience whilst we wait for the parcel to be delivered to us Umm guys hate to break it to y all but I ordered through Minifig Me also UK-based paid for their DHL courier service and received my package with full updates and tracking at every step all within 2 weeks At this rate a solid 2 5 months later I will be surprised if Firestar Toys provides me with my refund and I recommend them to no one ever Want Lego bricks and parts in the US I ve had great luck with Brick Owl or Toys Pro Want cool custom minifigs from the UK I can t recommend Minifig Me enough But if you value your time money and sanity please do not order through Firestar Toys Update 02 02 2023 -- Firestar has replied to this review claiming they have refunded me Upon reviewing my account the return is pending finally It took 3 months to get this resolved since I ordered The last customer service person I spoke with was unfortunately unhelpful and towards the end of our conversation I found them to be somewhat passive-aggressive I m grateful this is resolved
jonathan adams
6730 reviews
N/A
1 year ago
Terrible company my order did not come
Terrible company my order did not come and when I asked in the chat was told to email customer service I received one email telling me to Confirm name and address then heard nothing back would never use again
Ryan
6730 reviews
N/A
1 year ago
Bad customer service Long waiting
Waited longer than specified for my items still haven t been delivered The customer service is a joke misinformation telling me it s being dispatched and I d receive an email and didn t been over 10 days and I still haven t had it dispatched even though their FAQ page states 2-5 days for dispatch and 3-5 for postage I ve tried to ask for a refund and you can t even get through to customer service and their phone line never works do not recommend this company at all
D T
6730 reviews
N/A
1 year ago
Complete radio silence Scam
Officially disputing my order with Paypal today been 2 weeks with no replies from you Ordered even longer ago Don t buy from this company anymore Bought stuff in the past and received it fine Now not anymore
Mr David Harris
6730 reviews
N/A
1 year ago
Unbeatable Customer Service
Simply a phenomenal company My initial order was lost by the Royal Mail and when queried with their Customer Service they did not hesitate to replicate the missing order and resend via a different courier with 24hr delivery - absolutely incredible considering the value of my order Ironically both packages arrived at the same time good old Royal Mail so I returned the duplicate order honestly asap I have since placed 4 additional orders with them with no issues whatsoever aside from my own creation and whims where I have ordered the wrong item or it has been unsuitable for my custom needs upon delivery Every time I contacted Customer Service they cannot be more helpful and amicable wishing to please with exchanges returns and refunds dealt with swiftly Firestar Toys has an outstanding range of both OEM Lego figures and parts in additional their portfolio of custom parts weapons accessories and figures seems almost endless Some of their prices are a little bit more than their many competitors but not by that much so an excellent one stop shop for most custom Lego requirements Their Loyalty Scheme of Starpoints against future purchases certainly more than makes up for any slightly higher prices on hard to find items I will always be a returning customer as their range quality of products service and communication is unbeatable in my opinion Everything about Firestar Toys is absolutely AWESOME
Thunder Ghost
6730 reviews
N/A
1 year ago
The best Lego store out there
The best Lego store out there they are always nice kind respectful and helpful they don t scam and they always answer if I am wondering about something I see that someone if hating for no good reason and that s kinda strange but regardless of that Firestartoys are great
Chris
6730 reviews
N/A
1 year ago
Verry Happy
They have great lego figures und everthing else about lego My wife and myself were really happy We will sure buy something in near future again
Arthur
6730 reviews
N/A
1 year ago
Great service
Made a few orders and all have been great amazing selection of items with reasonable prices Great experience with their customer service
twenty one pilots lover who
6730 reviews
N/A
1 year ago
I have brought 2 amazing items from firestartoys
I have brought 2 amazing items from the in the last 2 weeks for the first time and the quality and packaging are amazing and they are very quick to deliver them to me absolutely love them definitely been buying more items in the future from them
Casper
6730 reviews
N/A
1 year ago
Will buy from them again
Got what I ordered Lego Batman minifigures within the promised delivery time So Im a happy customer and will buy from them again
