Firstleaf Reviews

FirstLeaf

3.75
125 reviews
Great Rating
Based on 125 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 125 reviews

Firstleaf receives overwhelmingly positive feedback across hundreds of reviews, with customers praising wine quality, delivery reliability, and personalized service. Many reviews highlight the convenience of home delivery and the ability to discover new wines. Some recurring concerns include occasional shipping issues, duplicate wines, and dissatisfaction with certain selections. The company’s customer service is frequently noted as responsive and helpful when problems arise.

What customers love
  • Great wine selection
  • Helpful customer service
  • Convenient ordering
Common concerns
  • Duplicate wines
  • Limited customization
  • Damaged shipments

Last updated 3 weeks ago

C

The problem is not with Firstleaf

I am not happy that you send a lot of duplicates with my monthly or special purchases It would be nice if when I choose the wines myself I could choose more than 12 of these Maybe 36 or 48 of what I like It would seem you dent have the large variety of wines you say you do When I go to the different reds there are not a lot of choices I have enjoyed all of the wines I received but there are too many duplicates Again when I go back to choose a group of wines I am limited to 12 bottles I do like there is no delivery fee on these
J

A bit disappointed with this last

The problem is not with Firstleaf but with your shipper They consistently tell me the delivery day then MISS IT or tell me they tried to deliver but I wasn t home I am ALWAYS home Drop Fed Ex and switch to UPS
S

I enjoy the service provided by

A bit disappointed with this last shipment I like all 12 bottles different this last order had two of each kind Wine I did get and have tried not as good
F

I Have been charged 99 99 twice for

I enjoy the service provided by FirstLeaf - my biggest problem is the shipping receiving of orders I live in an apartment and receiving FedEx orders that require signature has been my biggest problem It definitely detracts from the overall experience I think FirstLeaf does a good job of providing many different wines to suite customer tastes and a great job with customer service I suspect shipping receiving is the biggest complaint with all mail order wine services perhaps I ve gotten too used to the speed and efficiency of Amazon Prime
H

This is a great service with a few

I Have been charged 99 99 twice for order number r552370780 and order r234299001 what is the shipping status or cancellecation refund status of these two 2 shipments Please AdviseFrank Kelley
J

I belong to several wine clubs

This is a great service with a few frustrating limitations One by rating our wines we get wines that we generally like but no longer see variety in the selections -- we are very much stuck in a self-reinforcing rut Also we would love to buy more of bottles that we like but the website is so frustrating I have given up on this I spend the time to thoughtfully fill my basket only to be told that the order can t be filled I can t figure out which of the wines are are not available to correct the problem The only way I have fixed this is to contact the company and ask someone to fix it which is a hassle So I buy extra wine elsewhere
A

My January 2022 Order

I belong to several wine clubs this one is more expensive then the others nut I don t find them to be better for the extra money I was disappointed that a cheese board was offered with a case purchase but it wasn t included in every case only a mixed case including reds roses and champagne I can only drink the dry whites due to heartburn
C

More variety of wines

My January order consisted of wine that were not to my liking 5 of the 6 bottles received I rated a thumbs down The worst was the Nomos Shiraz from Australia In contrast the Orthographic Zinfandel-Petite Shiraz was the best red blend I ve ever tasted As a result of this experience I have changed my future wine order selection preference to domestic wines only
K

Quality has declined

The reds are not good I used to like the wines but lately the quality has not been up to par I may cancel
B

I love that your wines are keto

I love that your wines are keto friendly but the price has gone up and I m not ok with that so I haven t been ordering anymore

About Firstleaf

Save on world class wines delivered to your door with Firstleaf's wine club. Get started now and join the more than 1 million wine lovers who have found their perfect wines!

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Frequently Asked Questions

Firstleaf is an online personalized wine club. New members begin by taking a detailed Palate Profile quiz to establish their taste preferences. Firstleaf's proprietary algorithm, informed by expert winemakers, then uses this profile to curate a personalized selection of six wines for delivery. After tasting, members rate each wine, which further refines the algorithm for future shipments, creating a continuous feedback loop for improved personalization.

The Palate Profile quiz asks questions about your flavor preferences (e.g., fruity, oaky), wine experiences, and consumption habits. This data creates a unique digital taste profile. Firstleaf's matching algorithm uses this profile to select wines from their globally sourced portfolio that align with your indicated preferences, ensuring each shipment is tailored specifically to you.

Firstleaf members benefit from personalized wine curation, significant savings off listed retail prices, and the convenience of scheduled home delivery. Additional benefits include educational tasting notes with each shipment, full control over shipment schedules (including the ability to preview, adjust, or skip), and access to purchase additional bottles from past shipments at member prices.

Yes, members have full control over their shipments. Through the Firstleaf website or app, you can preview the wines selected for your next box, make adjustments if desired, skip a shipment entirely, or modify your delivery schedule. This flexibility ensures the service adapts to your needs and preferences.

Firstleaf employs a team of expert winemakers, including a Master Sommelier, to source and curate wines directly from vineyards and wineries worldwide. This direct-to-consumer model removes traditional distribution markups, allowing Firstleaf to offer high-quality wines at competitive member prices. The company often features exclusive blends and bottles not commonly found in local stores.
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About Firstleaf

Firstleaf: A Personalized Wine Club Experience

Firstleaf is an online wine club that leverages technology and expert curation to deliver a highly personalized wine discovery experience directly to its members' doors. The company's core mission is to demystify the world of wine, making it accessible, enjoyable, and tailored to individual taste preferences. By combining a sophisticated palate profile quiz with a proprietary matching algorithm, Firstleaf moves beyond the one-size-fits-all model of traditional wine subscriptions.

How the Firstleaf Journey Begins

New members start by taking a detailed Palate Profile quiz. This quiz asks a series of questions about flavor preferences, wine experiences, and consumption habits. Members rate their enjoyment of various taste profiles, such as fruity, oaky, or buttery, and indicate their familiarity with different grape varietals and regions. This initial data forms the foundation of a unique taste profile that Firstleaf's algorithm uses to select wines.

The Personalized Wine Selection Process

Firstleaf's team of expert winemakers, led by Master Sommelier and Chief Wine Officer, then sources and curates a vast portfolio of wines from around the globe. The company's proprietary technology matches each member's profile against this portfolio to assemble a personalized box. Each shipment typically contains six bottles, with detailed tasting notes and pairing suggestions included. A key feature is the feedback loop: after tasting, members rate each wine on the Firstleaf website or app. These ratings continuously refine the algorithm, making future selections increasingly accurate.

Member Benefits and Club Flexibility

Firstleaf emphasizes value, transparency, and control for its members. Benefits include:

  • Personalized Curation:Every box is uniquely tailored.
  • Significant Savings:Members receive wines at a discounted member price, often well below the listed retail value.
  • Convenience:Wines are delivered on a flexible schedule that the member controls.
  • Educational Content:Each shipment includes information about the wines, regions, and winemakers.
  • Full Control:Members can preview, adjust, or skip their upcoming shipment, and purchase additional bottles from past shipments at member prices.

Wine Quality and Sourcing

Firstleaf takes a direct-to-consumer approach, often working directly with vineyards and wineries. This allows them to offer high-quality wines at competitive prices by removing traditional distribution markups. The company highlights its winemaking team's expertise in creating exclusive blends and sourcing standout bottles that members might not easily find in local stores.

Technology at the Core

The seamless integration of technology sets Firstleaf apart. From the initial quiz to the dynamic rating system and user-friendly account management portal, the digital experience is designed to be intuitive. This tech-forward approach enables the high degree of personalization that defines the service.

Ideal For

Firstleaf.club is an excellent fit for a range of wine enthusiasts:

  • Beginners looking to explore and learn about wine in a guided, low-pressure way.
  • Intermediate drinkers seeking to discover new favorites and regions outside their usual choices.
  • Anyone who values convenience, personalization, and discovering quality wines at a strong value.

In summary, Firstleaf positions itself as more than a simple subscription service; it is a personalized wine concierge. By blending human expertise with data-driven technology, it offers a modern, member-centric path to wine exploration, aiming to build confidence and expand palates one curated bottle at a time.