Fleggaard Reviews

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4.09
11 reviews
Great Rating
Based on 11 user experiences

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AI Review Summary Based on 11 reviews

Overall customer experience is predominantly positive, with many praising the service and convenience of click-and-collect. The staff are frequently described as friendly, helpful, and providing super service. Delivery is generally reported as working well with no problems once an order is processed. However, significant issues exist with the website, including errors, lost shopping lists, and poor price information. A major complaint involves receiving near-expired products when pre-ordering, with the company refusing refunds or discounts for such items. In-store conditions at some locations are criticized for being overcrowded and having shopping trolleys filled with rubbish, which is concerning for food shopping. On the positive side, the company demonstrates good customer service by promptly refunding for missing items. Prices are generally considered good, contributing to high satisfaction for regular shoppers. The overall sentiment is that it is a fine store to shop in, with efficient processes when things go smoothly. Yet, specific operational flaws in pre-orders, website functionality, and store maintenance detract from the experience for some customers.

What customers love
  • Prompt refunds for issues
Common concerns
  • Website malfunctions and errors
  • Issues with receiving near-expired products on
  • Overcrowded and poorly maintained in-store conditions

Last updated 4 months ago

D

Don t preorder if you care about the best before date

Cant not recommend them especially when pre-ordering You will get almost outdated beer if you don t specific tell them each item what date you want Preorder I got 9 flak ks 24x33cl of beer that had only 44days left on it Mailed them about it but they will not give any refund or discount on it Really bad The answer was it has to be less than 30days before they discount 216x33cl beer in 44 days 5 beers a day good luck One flak ks of 24x33cl was also missing That one they at least offered the money back for Then in the store there was one price on the shelf and another price at the cashier That one they corrected after I told them and took a photograph of the product on the shelf with the price Got good response when preordering But I had not expected that I had to tell them that I want decent dates on every specific product It was more products that had bad best before date less than 90days Normally you get somewhere between 150-360 days when buying before its out dated So dont preorder Check all dates on products before leaving
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