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Overall customer experience is predominantly positive, with many praising the service and convenience of click-and-collect. The staff are frequently described as friendly, helpful, and providing super service. Delivery is generally reported as working well with no problems once an order is processed. However, significant issues exist with the website, including errors, lost shopping lists, and poor price information. A major complaint involves receiving near-expired products when pre-ordering, with the company refusing refunds or discounts for such items. In-store conditions at some locations are criticized for being overcrowded and having shopping trolleys filled with rubbish, which is concerning for food shopping. On the positive side, the company demonstrates good customer service by promptly refunding for missing items. Prices are generally considered good, contributing to high satisfaction for regular shoppers. The overall sentiment is that it is a fine store to shop in, with efficient processes when things go smoothly. Yet, specific operational flaws in pre-orders, website functionality, and store maintenance detract from the experience for some customers.
Last updated 4 months ago