Flooringdiscount Reviews

Illegal costs when returning goods

Consumers have rights when purchasing goods online under The Consumer Contracts Information Cancellation and Additional Charges Regulation 2013 These rights allow you to return goods within 14 days of receipt of those goods The supplier of the goods are NOT allowed to charge you any fee for reimbursement on return The reason I mention this is that this company along with many other flooring companies try to charge a restocking fee which range from 20 - 30 This is illegal - it is in breach of the regulations This company tried to claim the cost of the original delivery charges which were free but ended up not being when returning and stating they were going to charge a 20 restocking fee On top of this they provided no assistance in returning the goods stating the goods had to be returned on the original pallet and shrink wrapped As the original delivery company did not leave the pallet this meant a cost of 100 to get it collected shrink wrap it put it on a pallet and return it I don t think this company is any different from a number of online flooring companies but stand up for your rights and if you are having problems get Citizen s Advice involved I received a full refund not including the cost of return - but it took a lot or arguing and knowledge of my rights

Horrendous horrendous company

Horrendous horrendous company Danny thinks he knows everything about flooring Heaven forbid that a customer can have something wrong with their flooring Unwillingness to help Terrible fraudulent company Buyer be wary of purchasing from this horrific company Danny loves to give it all that A typical lying salesman DO NOT BUY FROM THIS COMPANY You will live to regret it We will be contacting our bank to let them know that we received damaged hood And that flooring direct are unwilling to send new flooring out to cover this Many other companies sell the same product look around If you reach Danny then you will have a problem

Absolutely awful

Absolutely awful I placed an order with this company to have my flooring delivered a few days before I went away on holiday It was not delivered on time and I was told it would come while I was away I agreed for my mum to be there to unlock the door as she is severely disabled so is incapable of lifting anything I was told it would be slid inside the house for me This was not done it was left on a pallet outside completely blocking the walk way I had to pay someone to come and take the flooring inside After coming home from my holiday I made at least 10 phone calls all of them unanswered When I finally spoke to the sales team who I had dealt with originally I was told to email the office which I have done twice and I am still yet to recieve any kind of communication from this company Absolutely terrible service

Great customer service and excellent

Very helpful friendly and professional

Fantastic customer service and good

Great customer service and excellent quality 1 very happy customer

Lovely reliable guys and excellent work

Fantastic customer service and good quality products with reasonable prices

Superb

Lovely reliable guys and excellent work

Excellent service start to finish

Superb service and price

Top class service from the team

Excellent service start to finish would recommend

Well packaged and protected laminate

Well packaged and protected laminate floor delivery - no corners damaged