Food52 Reviews

Name: Food52
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 1.66

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1.66

29 reviews

Poor Rating

Based on authentic user experiences

Rated 1.66 out of 5 by 29 Happy Customers

Enii

6775 reviews

N/A

7 months ago

TOWELS THAT DO NOT WORK

This is really TWO reviews about the dismal product HAWKINS WAFFLE TOWELS and the ultimate lack of acknowledgment for faulty products- apparently an ongoing issue if the reviews of either store HAWKINS OR FOOD52 are anything to go by The ISSUE In May I bought 600 00 worth of Hawkins New York Simple Waffle Towels from Food 52 in Terracotta color for my husband s bathroom - this color is what I was after and here it was in sets Perfect I thought I use similar waffle towels from ONSEN with great pleasure BUT he almost immediately started complaining about how they do not work and just shmeer the water around That they were not absorbent Well I thought he just has to get used to them But when I tried them I realized that he was correct THEY ARE AWFUL at the ONE SINGLE function of drying I see from the reviews that they weren t ALWAYS this bad People claim they bought them before and when they replaced them recently as in this spring 2023 the quality and their drying ability was ZERO That water just shmeers around on the skin and one is left to air dry Many of the same complaints show up on BOTH Food52 and HAWKINS about these towels but either without address the problem to those who complained I wish I HAD read those before purchasing The dismal quality of what should be much better at the simple job of absorbing water off skin compels me to offer my own review to warn others off 600 dollars is not an amount I want to throw out I cannot even donate these they are so bad And before you say waffle towels are different like I said I USE waffle towels by ONSEN daily and therefore KNOW them first hand and would have got them from ONSEN had they that color Maybe these were a faulty batch I asked their response was NO they are still made by the same manufacturer but that does not mean the manufacturer did not screw up and judging by the horrible reviews about them SOMETHING must have happened to the quality But here is what really irks me FOOD 52 has a return policy only if the product is not used and only before 35 days are up In responding to my complaint Food 52 said they would ask Hawkins and then claimed Hawkins said no the purchase is outside of HAWKINS return policy Back and forth this went 20 emails worth with Food52 offering as compensation 20 off another purchase while Hawkins said this From hawkinsnewyork com Subject Re New customer message on October 7 2023 at 9 31 amDate October 16 2023 at 9 13 35 AM EDTHi I m very sorry for the disappointment We have looked into the possibility of a defect and we have no evidence of such As per our last email and Food52 you are welcome to return the unused towels for a return Please direct all further inquiries to Food52 directly Best Sarah So 1 which and whose policy am I up against - Neither FOOD 25 or HAWKINS make these towels - People are complaining that these towels are NOW bad quality -Food52 defers to Hawkins-Hawkins defers to Food 52 YET-Hawkins is ready to exchange or replace see above email and - Food 52 is claiming Hawkins return policy will not allow them to and vice a versa 2 Hawkins say We have looked into the possibility of a defect and we have no evidence of such THEY NEVER LOOKED AT MY TOWELS SO HOW CAN THEY KNOW IF THEY ARE DEFECTIVE SO I am stuck with towels that don t work I would be willing to simply exchange the lot 600 00 for regular terrycloth or some other towels that do not have bad reviews as to their quality

Jolie

Don t deal with Food52

I have done business with this company for years and most often there is a problem I just placed an over 500 order and all of a sudden my PayPal Credit account was charged twice for the order I never said to use PayPal to pay and I did not order twice I immediately contacted their customer service to cancel the duplicate order Their dopey answer was that they cannot cancel it I need to let everything be sent and then return everything None of this is my fault and they don t give a hoot about tying my money up for weeks They have good products and once and awhile good sales but their customer service is horrendous and they have no phone number to call If you can buy the same product elsewhere I suggest you do so and avoid this very poor customer service company

Jeff Sullivan

Beware Do not send gifts from Food52

They will not tell you when an item s shipping is delayed then once you discover on your own they will not cancel the order I too was advised to return it Which is Impossible if a gift They are difficult to contact Shop somewhere else

Lissa Bobet

Poor Customer service and Dishonest

A potentially good company with poor management who promises what they are unable to deliver Recently I placed an order that went to the wrong address an address that they had apparently saved from a a past order I was never given an opportunity to change my address before the order was quickly placed I saw the default shipping address being used so I quickly hit the back button to stop the order from being placed but Food52 accepted the order I immediately tried to remedy by going to an Edit address option--- however you click on it and nothing happens I quickly messaged them as there is no telephone number They replied that the order already went through as vendors are preparing and there s nothing they can do-- even though I acted two minutes later and in the evening time Very frustrating and unprofessional Now my packages are at another address in a different city Customer service is terrible They offer good products but it they can t deliver and you can t reach a rep to inform of a misstep or issue I d rather shop elsewhere There are plenty other food kitchen comparable websites I will no longer shop there Such a waste of time and effort and money

Sandra Migliori

This is a horrible company

This is one of the worst companies I have ever dealt with First I placed an order as a guest forgetting to log into my account They refused to credit me for the purchase you earn rewards on purchases but only if you order through an account not as a guest Two the merchandise photos are deceiving I purchased two items Yamazaki dish rack and storage rack that looked sturdy but are cheaply made Neither work as advertised Three one of the Yamazaki items arrived defective in two areas had the same issue on two different rack bars When I tried to return it for a refund they wanted to charge me 14 99 as a return fee charge plus deduct the promotional discount that was spread out on three items I submitted a claim and I am waiting to hear back BUYER BEWARE AND BUY ELSEWHERE

Darren

Buyer Beware

My wife and I purchased a pressure cooker from Schoolhouse for over 400 It lasted 10 months before the lid broke I asked Schoolhouse to send a new lid and they said they only stand behind their products for 30 days Crappy product and crappy service We will never purchase from them again BUYER BEWARE

Stocks Huskies Stocks and Huskies

BUYER BEWARE

BUYER BEWARE Purchased and received a very expensive Le Creuset at the end of Oct and had it as a Xmas gift for a family member When she opened it the item was damaged I did not ask for a refund just a replacement This company refused to replace it Waste of money and poor response from Company

Jayadeva Robert Sturm

Worst customer service - refund missing

Worst customer service Returned some items worth 600 it s been a month and they still haven t refunded the money There is no number to o contact them only email which they don t reply and when they do is always a we are working on it Don t buy from them