Support is awful
Support is awful Some chav on the other end of the line who sounds like really can t be bothered Doesn t know why battery will not discharge just keeps asking us to call back in an hour Can t even understand what he is saying half the time
Beorn
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Very poor customer service
Very poor customer service My system is sending power to the grid around 500w when my batteries are not fully charged I emailed Fox a week ago and they haven t been in touch yet
customer
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The contact number that did not answer
The contact number that answered but would not put me through to a real person would not answer at all today Simply described itself as a private number and did not connect Totally disenchanted
JOHN ASMP
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Service in OZ is crap
Service in OZ is crap when I first contact company they said they will get someone in OZ to contact me nothing at all very disappointed three time I contacted them with no reply
Steven Payne
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Fox ess support fantastic
Fox ess support fantastic I have just got some new batteries for my sola system I have added 2 more and now I have 5 I noticed that one of the batteries had a version stamp 1 5 and the others had 1 4 There was also an option on the app that I was unable to use as my inverter was out of date So the reason for the review It was 07 30 I sent a request in the app for assistance with updating my inverter and batteries Auto response telling me they will have a look at my issue soon Did not have time to look at it agine untill I was going home 17 00 I had an email to say that it was all done and no need to reply I checked the system and yes it was all upto date and I was able to use the new feature in the app Thanks UK SERVICE EMAIL
John
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Gourav who does Great work in UK Fox
Gourav who does Great work in UK Fox technical support goes above and beyond sharing his knowledge top guy what the industry needs
Daniel Camm
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Great products and great customer
Great products and great customer service I install solar and battery having recently started installing fox equipment I have to say it is one of the most superior on the market
Gary Whapples
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I ve been installing Fox for almost 2
I ve been installing Fox for almost 2 years now switching over from SolaX because I kept getting let down by a lack of UK support and Fox has been much better Their products are easy to install and the app works well for customers There are things that need to improve such as ease of reconnecting to new routers without installers having to drive out and the app data needs looking at sometimes
