Fragrancedirect Reviews

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Michael Byrne

2 years ago

There was a 3 for the price of 2 deal

There was a 3 for the price of 2 deal on sets of yankee candles 2 sets arrived actually ahead of time which was quiet impressive at christmas time and i received an email saying one was to be sent later Then recieved another email saying the third and free set was now cancelled as they had ran out shambles

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Customer mrs eunice quinn

2 years ago

False advertising to get you to spend more

Retracted my initial review from 5 stars Feel absolutely conned ordered an item which Sa d free gift with this particular item and then a promotional code with 12 off if I spend over 120 I spent in excess of 161 I only put in the one code which was 12 discount needless to say FD are not honouring the free gift as they said I used promotional code had I known I wouldn t have purchased the item Technically I feel it s unfair and false advertising will not be a returning customer in future I ll stay clear buyers beware

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Ms TR

2 years ago

This is very poor

This is very poor To provide details of packaging plastic tube once an order has been placed and to show a photograph of a glass bottle is misleading It is a 27 gift and looks cheap Who supplies this product to Fragrance Direct - It has nothing to indicate this is a genuine Penhaligon product

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Vin

2 years ago

Delivery

My parcel arrived 8 days after the expected arrival date with people on the phone only saying that they could help me after the 8 day period after expected delivery No refund or atleast a voucher for my troubles

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Louise

2 years ago

Delivered to wrong house wrong street

My parcel was delivered to the wrong house in the wrong street It was impoosible to get through to Fragrance Direct or Royal Mail As long as you continue you use Royal Mail as your courier I won t be buying from you again

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Pauline SImm

2 years ago

Package came with small 4 perfumes out

Package came with small 4 perfumes out of the plastic insert they was in in box which made it bashed about during postage This was for a gift but I kept them myself as was damage as it was only 20 set of miniatures I couldent be bothered with the return disappointed

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Mr James Lawrence

2 years ago

I placed my order on 16th February

I placed my order on 16th February I still haven t received my order I have received one update email saying my order is delayed but with no explanation as to why Pretty unsatisfied

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Pearl Richards

2 years ago

Not odur da perfume as described

Not odur da perfume as described fragrance does not last at all as I have purchased these products from boots inthe past and fragrance will last all day so I will not be purchasing from you again

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Janet Caven

2 years ago

Unwanted

I received the wrong item and although Fragrance Direct agreed to look into the matter unfortunately I do not have the technology to take a photo and send back as they requested so have been left with an item I did not want and sadly I did not received the item I did order I appreciate that there is a very small difference between the two items

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Harry Heasman

2 years ago

The time scale of delivery very good

The time scale of delivery very good but my fragrance which was boss scent smelt horrible it did not smell the same as when I smelt a tester in the perfume shop I was really disappointed and gave it away

Rated 3.56 out of 5 by 136 Happy Customers

There was a 3 for the price of 2 deal

False advertising to get you to spend more

This is very poor

Delivery

Delivered to wrong house wrong street

Package came with small 4 perfumes out

I placed my order on 16th February

Not odur da perfume as described

Unwanted

The time scale of delivery very good

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