Fragrancedirect Reviews

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David

2 years ago

Damaged box

Order was simple enough Had email on 22 11 23 to say parcel awaiting Royal Mail No other comms and can t contact FD directly Have phoned 5 times and even if call rings after about a minute an automated message says no customer agents to take your call I sent a message via the website They responded to this very quickly snd have resent the order

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Dave Gladstaines

2 years ago

Delivery not as promised

The box containing my aftershaves arrived burst and damaged There was a bottle missing on the original delivery Arrived but not after some panic Someone had definitely tampered with the box though

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Ryan

2 years ago

Very disappointing

Ordered perfume at a good price on a Thursday and paid extra 5 95 for next day delivery Item didn t arrive till the following Tuesday when we weren t at home so it was left in our wheelie bin and I had to arrange for someone to retrieve it before the bin was emptied I should therefore receive a refund for the postage but I won t hold my breath

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C gee

2 years ago

I Ordered two items which were sent to

Very disappointing that the item I bought in the Black Friday sale was actually cheaper once Black Friday ended There was also an additional 10 off with a discount code advertised on the site as well that would of gave an additional saving of around 10 which would of been a great help in the current difficult financial times Clearly Black Friday isn t what it s made out to be

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Deirdre

2 years ago

JPG After Shave

I Ordered two items which were sent to me by Royal Mail 48 hour tracked delivery they arrived one week later In fairness the items were as described but the packaging was broken so fortunately both items were undamaged Maybe fined alternative delivery method

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Michelle

2 years ago

Fragrance Direct in themselves were Good

Received my package promptly unfortunately box was battered on one end Jean paul gautier bottle was ok tin was dinted and red base for stand was cracked its for a present so I wasn t impressed I could only get aftershave in 125ml size as eau de toilette spray wasn t available

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Mrs J

2 years ago

Arrived in time great perfume good bargain shame about the staff

Fragrance Direct in themselves were great Order was sent quickly I was informed about this the problem I had was with Royal Mail who delivered it - on a day they didnt specify when I was in - left my perfume - on front door step for all to see - as I live off a main road - luckily a neighbour collected it for me otherwise I d have nothing for Christmas so while this company use them for delivery I will be reluctant to reorder with them sorry Fragrance Direct

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Ali

2 years ago

Not satisfactory purchase

I received a message stating the next day delivery had been missed so I called Will no surname to be told it probably would be sent soon I asked for more information maybe an actual despatch date and he said that would be hard for him to do - he d have to actually look into it Needless to say he didn t Thankfully perfume arrived anyway

F

fred brown

2 years ago

Paid for 1day delivery received it 3

Item send was an a mildewed and damaged box so dear knows where it was stored but to be fair they arranged return and refund

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Gayle

2 years ago

Your perfumes are to exspensive

Paid for 1day delivery received it 3 days later

Rated 3.56 out of 5 by 136 Happy Customers

Damaged box

Delivery not as promised

Very disappointing

I Ordered two items which were sent to

JPG After Shave

Fragrance Direct in themselves were Good

Arrived in time great perfume good bargain shame about the staff

Not satisfactory purchase

Paid for 1day delivery received it 3

Your perfumes are to exspensive

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