Frankandoak Reviews

Terrible Customer Service Missing Package

I have had a terrible experience trying to get ahold of anyone for customer support They shipped my order in two separate shipments one was delivered but the other one is missing I have not be able to get ahold of anyone so crazy Do not purchase from this company

This company is NOT delivering packages

This company is NOT delivering packages nor issuing refunds So basically they are stealing I ordered in November and reached out through email in December when I was still waiting for my package They no longer have a phone line Through email I was told they were late on deliveries By the end of December I messaged them in Facebook to learn that my package was being returned to the warehouse and I would be refunded I am still waiting on my refund and it is Jan 15 2023 DO NOT ORDER FROM THIS COMPANY Check out their facebook comments for further proof No one is receiving their packages I assume it s because they went bankrupt and everything is chaos over there

My order never arrived

My order never arrived I paid over 500 and I have sent countless messages to their Customer Service member services only to never hear back DO NOT BUY Scammers I am praying my bank will refund me the money because Frank and Oak is refusing to

I had a similiar experience to those

I had a similiar experience to those below I ordered the first week of January 2023 and the shipment number they gave me doesn t work I ve sent three emails and I ve had no response and their chat link doesn t work The company is probably going bankrupt and they are cutting staff this is my assumption but I will never ever support them again I ve paid 70 and have NOTHING to show for it

I received a blouse as a gift

I received a blouse as a gift It was NOT true to size much too big even though I did the sizing quiz and because my husband ordered it more than two weeks before my birthday the company would not accept a return You ve lost a customer And I ll be telling everyone I know about your shoddy customer service

Terrible customer service and sketchy company

Terrible customer service I spent a lot of time trying to find clothes for an upcoming work trip and after I put in the order I received a notification that my order was cancelled I emailed them and the representative said that they have blockers in their system and I d need to provide verification via social media my email address and phone number etc I provided all of the above and they completely ghosted me and my card is still charged It is so strange and very frustrating I would not trust this company

Frank Oak going downhill fast

October 29 22 purchase christmas gifts One of the pants for my daughter had a strange fit she said In early Jan I contacted customer service asking to return for a store credit It took customer service 7 days to respond with a no I live in a rural part of Ontario so I usually try to start my Christmas shopping early Nov Needless to say I will no longer shop at Frank Oak I have noticed a huge difference in customer service since Frank Oak filed for bankruptsy protection in 2020 and new USA company UCG bought them It lookslike from recent reviews that a lot of consumers are not happy with Frank Oak

Quality

Quality mediocre similar to Zara or H M NO ONE will respond to customer service enquires either I have been waiting one week for a reply nothing No phone number posted to call either as an option Very poor customer service Avoid