Overall customer experience is overwhelmingly positive, with all reviews awarding 5 out of 5 stars. The service quality is consistently praised, with customers highlighting the engineers' and installers' high level of knowledge, professionalism, and friendliness. Delivery and scheduling are reliable, with teams arriving on time as planned and completing jobs efficiently, often within a day or two. The installation process is noted for being clear and well-explained, with the company maintaining good communication via phone and email. A major positive theme is the thorough clean-up after work is completed, with teams leaving properties tidy and even removing old installations and waste. Product quality, specifically for new boilers and loft insulation, is implied to be good through descriptions of perfect function and immediate warmth. The company's ability to facilitate access to government grants like ECO4 funding is a significant benefit mentioned by several customers. There is no mention of a returns policy in the provided reviews. Overall satisfaction is extremely high, with customers expressing strong recommendations and gratitude for the service. The company is commended for accepting customers who were previously declined by other firms.
What customers love
- Highly knowledgeable and skilled engineers/installers
- Exceptional professionalism, politeness, and friendliness of all staff
- Reliable and punctual service with efficient job completion
- Thorough clean-up after work and respect for customer property
- Clear communication and ongoing updates throughout the process
Last updated 1 month ago
