Freshelectricalsolar Reviews

Salesman was very friendly when he visited unfortunately pretty much everything he said was rubbish We purchased 13 panels inverter and 10 4kWh battery storage We were told that the panels were German technology and would operate at 100 on sunny days and 70-75 on cloudy days The battery storage was calculated to cover half of our usage Savings of around 90 would be achieved by the system we were told When the paperwork was sent through the savings suggested 50 savings When I questioned this I was spoken to rudely by a bullish sales manager who said either have the install or not there are plenty of others I can give the slot to I was also told to basically disregard the figures on the paperwork as they are based on government figures they have to use which are 15 years out of date this was said in an email and text Once the system was installed the cloudy day operation was disproved within 3 days For this we were had 1000 deducted from the total amount This was arrange via the salesman as the office do not answer phones or reply to emails Once the system is installed they have no interest whatsoever after that Since then we have found out that the battery storage only has a usable 8kWh due to having a 20 buffer This was never explained at the time of ordering if it had been we would of probably added another battery to cover half our usage Took over a week to find this out in the end from the manufacturer as Fresh refused to answer emails as usual When I raised this point I was told that everything was stated on the paperwork the paperwork they told me to disregard and shows no info on a buffer Everything that this company said at the point of sale has been lies When trying to resolve I have just been met with rudeness and bullish behaviour Update Had to raise another complaint as different inverter version was installed than what wast stated on quote This was addressed and sorted quickly and further queries have also been answered quickly Although a rough ride at first things do seem to have improved Just a shame that the correct information wasn t given at quote stage as would of ended up with a more suitable system and a bigger sale

I was looking for a Solar Battery solution to go with my in-place Solar Panels so I sought 6 quotes from various firms The quote from Fresh Electrical was the cheapest by some margin and I proceeded to engage them for the installation of a 7 8KWh solar battery system They were able to install a month later and also offered a 0 finance option so I could spread the cost over 2 years something not offered by all other firms The battery system they installed continues to work fine and I could immediately see I was making savings on my electricity usage Everything up to this point had been fine However a promised additional 5 Year Insurance-backed Warranty on top of the standard 10 Year Battery Warranty offered to me at the point of sale disappeared when I queried it post-sale Disappointing to say the least A couple of top tips when dealing with Fresh Electrical 1 Get the salesman to commit to everything in writing before signing up with them including Warranty options 2 If you need to get in touch with them post-installation don t bother e-mailing it will be ignored Also don t bother with Option 2 Admin or Option 4 Accounts when calling as you will simply get a Your call is valuable to us message when clearly it isn t nobody answers when you select these options Instead you will need to use Option 1 Sales or Option 3 Installations to speak to anyone even if your query is not about Sales or Installations In summary a good product at a good price but a poor after-sales experience

I read with interest the very positive reviews Fresh Electrical are getting It has not been my experience My installation was due May 10th 2022 When they arrived the scaffolding had not been booked the panels were the wrong size The scaffolders did install that day and I then had the scaffolding in place for more than two months as that is how long it took for Fresh Electrical to complete the installation One team of installers were great the others were sloppy and unprofessional and the third visit included repairing some of their work I do finally have a working installation though one panel less than quoted for for the same price During the whole of that time they never contacted me I had to chase them for any information It is now October and I m still waiting for the necessary certification to allow me to sell my excess electricity rather than give it away for free Despite my reservations I had an appointment to have a third battery installed today and guess what no installation no call and no one answering their phones

Everything was more or less fine People be careful with what they offer and check contract before you signing it because we were offered one thing by in contract was completely different My solar panels have been installed in 2 days with one day apart because they didn t bring right equipment in first day Also I sill have scaffolding in my front garden and part of it in my neighbours garden I have it almost month from before installation and after installation When I contacted Customer Service they told me that the Company who is owing scaffolding is busy and it takes approximately 2 week to remove them on my further emails I didn t get any response

The service from Fresh Electrical is quite good to me But I gave 3 star because of the inverter and battery pack s performance My daily consumption is around 6kWh Although my system is over sized and able to generate much more than enough the smart meter still shows 1kWh power consumption each day As per Fresh s explanation it is due to the delayed responds of the inverter So the system draws power from the grid In short even I have over sized system I can only save 83 5kWh 6kWh of my bill

I havex39 solar panels installed by this company and once they have your money they offer no service impossible to contact and do not answer emailsI have finally received a response so have changed to 3 star subject to my problem beig resolved