Galeria Reviews

The customer agent was very disrespectful Just because I don t speak German well she raised her voice and almost screamed at me on the phone

Very bad service they took my money and never refunded me now its been 3 weeks chatting with customer service and sending emails with no respond Please BE AWARE very poor and disappointing shop i want my money backUpdate i have sent 2 emails and chatted 3 times with customer service explaining everything and till today no refund is received Order 76429152Update i sent you an email as requested now waiting for the respond because till today also no refund is received

I have order on 18 6 four clothes on Galeria de one of them already been shipped separately and the left three still didn t on the website it shows these clothes can be delivered in 2-3working days namely between 20 6-21 6 And then I received a Email says my order will be delayed I have contacted the customer service to inquire the estimation time of delivery of my order they answered no we don t know when they can be shipped you just need to be patient Then I contacted them again for cancellation the order they answered no not possible because of technics problem This is so frustrating you don t know when you receive your package and you can t cancel it though they even didn t send it I then googled and read so much bad reviews about Galeria often let people wait for more than a month for their orders Come on if I need wait one month I could have ordered in other place

I placed an order paid after 3 days of get an e-mail that the order has been canceled I am asking the reason-error of the system reply They tell me to place a new order and pay again for a watch that is no longer on sale I hope this company finally goes bankrupt and stops cheating customers I used to buy goods online worldwide but I ve never encountered such an approach Go to hell Galeria de

I spent hundreds of EUR on an item which I discovered was faulty after just a couple of uses I fully expected to be refunded However GALERIA instead blamed me and did not take an opportunity to inspect the goods This is disgraceful and illegal I will not shop there again and urge others to also avoid it

Today I made an extremely annoying experience with Galeria Kaufhof in Regensburg Neupfarrplatz I hurried to reach the store before 8 p m because I wanted to buy a certain speciality from the go asia supermarket located in the basement At 7 52 p m I reached the escalator and met a kind of bouncer who told me that the escalator gets switched off at 7 50 p m and that I am also not allowed to walk down This is an instruction from above Dear people in charge if you don t want customers to enter after 7 50 p m then don t write deceptively that you are open until 8 p m it should rather read no entry after 7 50 p m I this way however one feels fooled and that s why you get from me the worst rating with respect to customer friendliness And by the way after experiencing such a mentality I am no longer surprised that presumably this department store chain has no future

I visited this store a couple of days ago It was almost empty with the exception of some staff And these members are the problem Totally un interested unmotivated very unfriendly and totally absorbed playing with their phones I wanted to buy a bag In that was paper and we asked the sales woman if the paper could be removed Without looking at us she demanded to put the paper back in case we would not buy the bag The cashier where we had to pay did not greet us not did she looks at us Halfway the acquisition she left us standing for several minutes because she was talking to another cashier When we left she left the bag on the counter for us to pick up and did not say goodbye So I wrote Galeria an email on their site and never got an answer I have heard Galeria has financial problems and I know why Totally incompetent staff and absent management My advise Never visit this store whatever you need Galeria does not deserve clients like you and us and this one in Oldenburg must be by far the worst store in Germany never again

Tried to return a top I bought 2 days ago which was initially refused by the cashier as it was from an external brand Phase Eight even though purchased in store She told me I am not automatically entitled to a refund - completely oblivious to the EU Consumer Rights Directive when I put that to her In the end went to a Phase Eight assistant and was eventually but not without some pressure to exchange instead of refund given a refund This is ridiculous If you buy in the department store regardless of the brand the store should refund without question I experienced this years ago in Germany and thought customer service had progressed since then Wrong The customer is never right here Will never shop at a German department store again

VERY UNPROFESSIONAL CASHIER I went to this lady with short dark brown hair and black glasses at the cash register to return a couple of clothing items She didn t even greet me back When I kindly asked for a receipt or some kind of return sheet then she responded might I assa super annoyed what do you mean a receipt for what You got your money back what more do you want She looked at me like I asked the most stupidest and unreasonable question ever and I felt quite embarrassed bc there were other costumers standing in line And the tone of her voice was very belittling Well at least I got the money back NEVER GONNA STEP FOOT INTO THIS SHOP AGAIN

Nowhere to sit in D sseldorf My wife shops shows and I pay She can be shopping for up to an hour before she shows for approval or not If there is nowhere to sit comfortably and wait while the shopper is shopping then we will go elsewhere to spend our money You have to think it through