K
Kourosh
You get what you want but be patient
Hello everyone I hope my review will help others and not trust Galleria store For Black Friday I found on their site an offer for Creed Aventus parfum and went directly to a store in Bad Homburg to order it as I had also a voucher of 10 eur discount that I couldn t redeem myself I paid on site the total amount and in few days I received an email that the Lieferung will take longer that usually I had patience and waited during this period I called the service centre few times to ask about the issue but nobody gave me a right answer almost 3 weeks and yesterday I received a Stornierung email of my order without any kind of explanation This is outrageous can not be happening in Germany The retailers are posting items on their site laying about the price and misleading the client I don t understand where the problem was and I will write further to consumer protection institution because I invested a lot of time in this matter and also I could have bought the parfum back then from another retailer In the same time I will never ever buy something from Galleria online Update in February 2023 I finally managed to get the item and the discount as well It seems that if one persists in what desires finally he she purchases the whised item It s not normal of course to waist so much time and energy when buying within a big company but I have to admit that the costumer service made its job Thank you for helping me solve the request However I ll rate only with 4 my experience given the waiting time and stress