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AI Review Summary
Based on 91 reviews
Customers consistently report a positive buying experience with Grashion Automotive, highlighting helpful staff, no-pressure sales, and efficient service. Many note the quality of the cars and fair pricing. A minority of reviews report issues with vehicles, warranty, and after-sales support.
What customers love
- Helpful staff
- No pressure sales
- Quality cars
- Efficient service
Last updated 2 months ago
C
car buyer
I was told there were 2 keys with the car 1 was OK the other was a blank dummy when I told them about this they said they would have thrown the other away and would not help with the cost of a replacement The filler cap would not open properly I was told this would be rectified before I pick the car up It seemed OK but failed repeatedly afew days later Again no help was offered
M
Michelle Taylor
Worst experience I ve ever had
I will start this by saying i had the displeasure of buying a Vauxhall Insignia from Grashion approx 5-6 months ago Upon purchasing i was told i would only be give a weeks warranty but as the car had only done 60k miles I took this risk and figured I would be alright Unfortunately within this week i self-diagnosed a problem with the turbo phoned the garage and they were happy to have it in for inspection I was complaining about a possible split turbo hose the fact the turbo itself made ALOT of noise I had the car returned to me the next day apparently i was wrong and there were no faults A couple of weeks later i went under the bonnet to inspevct myself to find very easily without moving any parts that the turbo hose leading to the intake was infact split Grashion did take it in and repair this at their cost but it had already caused me problems with the Diesel Particulate Filter not cleaning due to loss of boost pressure at this point I once again voiced that the turbo whine was very loud but once again i was given the response You ve never had a car with a turbo turbo whine is normal Last month I had to pay out 580 to have the turbo refurbished by a professional company in nottingham after the car had broken down on back lanes Luckily i had breakdown cover The turbo s diagnosis was that the oil had become contaminated bearing in mind id only had the car 5 months and the contaminated oil feeding into the bearing was what caused it to go This is not he only bill for the car i have had so far i have spent approximately 1500 just fixing this infernal machine thats over 20 of the cost i bought it from Grashion at in the first place Absolutely terrible company the garage they use have no idea what the hell they are doing avoid like the plague
Z
Zoe snodin
Astra only one key
Car came with just one key which is falling apart spring gone salesman didn t point this out until after puchase 180 vat for a spare if I had known would have bought a car with two keys from somewhere else many thanks just like all the other car sales people out there once they have your money don t seem bothered about after sales service funny how my testimonial hasn t found its way on to there web site even though they said it wouldn t be vetted good reviews only
L
Laney
Check your documents
Bought a car 8 weeks ago with finance all very happy Until I went to my local garage to book my MOT to find the MOT CERTIFCATE I had been given from GRASHION AUTOMOTIVE SOLUTIONS was a photocopy of the original with all advisories removed from the previous MOT if my local garage hadn t looked on DVLA I d have been none of the wiser Trading standards and dvla are now looking into to this and treating it as fraud BEWARE BEFORE YOU BUY FROM THEM
J
Jay
Poor vehicle
Would not reccomend paid 5k for a car clutch went 8 days after buying and then had nothing but problems with EGR valve on the vehicle which was conveniently not covered by the warranty 500 to fix Not what you expect after paying that much for a car
J
JohnBlackwood Sheffield
Absolutely disgusting service from This
Absolutely disgusting service from This garage very rude aggressive manager
L
Laney
Be Warned
Despite boasting of rigorous inspection of all vehicles sold they claimed not be aware that the Mercedes I bought had undergone repairs costing 10 000-plus after a serious accident I bought from this dealer rather than a private seller to avoid such a nightmare but when I raised this issue they chose not to try to sort it out with me Instead the only response was a nasty solicitor s letter So much for customer service and rigorous inspection Now left with a car I don t trust You have been warned