Gomibo Reviews

I was concerned that the company was Netherlands based and what that would do to delivery times As it turned out I had no need to worry The speaker arrived intime for me to give it as a gift The price was good too Exchange rates helped a little I guess

I found the Gomibo website easy to use and delivery was quick although it took a bit of working out to confirm that the delivery had been delayed Had I been informed by email I would have given 5 s

good product - order process was excellent - reason it was not a 5 is down to their delivery partners who wasted a morning for me by saying it would be delivered between 0900 and 1300 and then at 1245 saying it was rescheduled to the next day

Phone arrived quickly Delivery instructions said a signature was required but none was requested Slightly disappointed that the supplied charger had an EU plug rather than a UK plug

Well things went wrong Here s the issues what went was good what was bad and how they were resolved I ordered a new phone 15 8 23 at 10 17 was delivered at 8 00 next day New phone at a significantly lower price than in UK delivered in less than 24 hours Brilliant 5 stars Advert said box contained phone case charger and cable No charger in box Contacted Gomibo they apologised and said I was to return and they would then replace with another new phone with charger Problem Gomibo said all I had to do was box up phone attach returns lable drop off at local shipping company and Gomibo will take care of rest Well it was due to go from UK to Netherlands UPS needed some sort of export documentation before it could leave UK It took 16 8 23 to 25 8 for Gomibo to resolve required documentation Very disappointed with delay Replacement order arrived 29 8 23 Exact phone I ordered new in sealed box etc again no charger in box despite advert saying charger was included Contacted Gomibo were again apologetic offered to replace phone and contents or refund purchase price I was due to leave UK on 31 8 23 for 3 weeks I suggested the advert was wrong and perhaps charger was no longer in box and they should check with manufacturer for exact contents In mean time refund a small amount for inconvenience Gomibo agreed Perhaps Gomibo were misled by manufacturer or perhaps a whole batch of phones were missing their charges Will never know Had Gomibo insisted I went through the clunky slow replacement system I would have given a 2 star review After both I and Gomibo talked I think a sensible outcome was agreed and 4 stars is a fair review You only really find out how good a business is in how they deal with customer disappointmentHowever had the advert been for just the phone without a charger I would have no hesitation in giving 5 stars

It s ok Thank you

Ordered in the early hours of Sunday morning and it arrived at my door in the UK on Tuesday morning so well impressed I ve knocked off a star as I ordered my phone in silver but I received the blue model I thought maybe I d ordered it wrong but the invoice that came with it says silver so it s definitely them picking the wrong colour Anyway the blue colour is great so I m not going to go through the hassle of swapping it Generally a great experience and wouldn t hesitate to order off them again