Gomibo Reviews

Bought product at a good price BUT they took payment and then sent email to say when its arriving - they NEVER had stock - worse still they don t refund unless you go into website and cancel the order for a product they didn t even have Something very dodgy about this - give customers their money back for products you don t have

Phone loses signal constantly Teams meetings fail Worst company I HAve ever delt with DO NOT BUY A PHONE FROM THIS COMPANY

Dissapointed red flag they broke their promise for next day delivery and now showing no urgency to resolve Purchased two high value items phones based on promise for next day delivery The next day there was no delivery and no progress through UPS tracking parcel was still not provided to UPS Called Gomibo customer service speaking to INA in Grongen Netherlands who said she will get back to me in 1-2 days with progress update I calmly described I had purchased based on promise for next day delivery this is clearly not happening I ve now called your call centre and the best you can offer is to come back to me in 1-2 days not satisfactory They will not allow me to cancel order and now I have paid but no product and no indication of when it will be received Red Flag - I don t trust them I have provided my order number with this review Updated two days later After chasing them again by calling I got through to someone who did listen to my concern they came back to me with an update and the delivery completed i e I received the product albeit a day later than website promised plus with plenty of frustration at the way their communication was handled in the first instance In fairness they offered to reimburse the cost of a screen cover Euro 10 for inconvenience

Hopeless customer service sat on 0800 line for 40mins when it came to no calls in front sat a further 10 mins no reply also tried Warsaw numbwr same nonsense

Updateon the 14th of November I received a call from Gomibo call centre where I was offered a 20 00 to remove or revise my review Dear Gomibo to be honest with you I would have preferred that someone of your team had replied to my request for help to your customers centre The request was sent sat 29th October from my internal account where I was asking for help and in your reply you stated that I should have been contacted in the next 48 hours Obviously no one contacted I was reached out only after that you read my post Now it s clear for me the reason behind your high rate of reviews But I don t think it s polite to offer vouchers for revise reviews Keep your 20 and thanks that I didn t sent back the watch I won t never buy from you end of review I am very upset because I bought a smart watch and should be delivered in two days Unfortunately the watch was sent from Europe to UK and I have to wait 3 more days before the delivery due to customs formalities However the problem is not only to wait it is also because I was contacted by UPS to confirm an email with different requirements e g - Customs procedure or reason for import e g standard import home use return sample etc - Commodity code or plain language goods description- Your EORI number- Approval to use your Deferment Account Number DAN where appropriate- Any other information we must take into account when completing this Customs declaration on your behalfSo they processed it on my behalf I think you Gomibo should clearly state on your site that you are shipping from Europe which could be a nightmare with all the bureaucracy involved if one lives in UK I still have to receive my watch but I am already unsatisfied

Delivery time taken from head next day it even not shiped no tracking just label created When you ring ask what hapening it everybodys fault just not them they happy return your money when parcel get back to them but are it not must be dispached first Company was choose for next day delivery and thats was mistake believe that they gona send for next day

I recently purchased a product from Gomibo and was not happy with it I decided to return it to get a refund and that process has been a nightmare It has been over 40 days now since I returned the item and I still have not received my refund The customer service has been terrible I have been told multiple times that I will receive a response within 3 days but it has been 12 days and still no response Do not purchase from Gomibo because you will never get your money back

Rubbish Customer service I Purchased a phone from Gomibo it was 1300 so I was a bit sceptical as I haven t heard of this company but couldn t get it anywhere else They used UPS for delivery useless it got lost I emailed Gomibo to see if they can sort it N0 REPLY I kept ringing UPS but they wer clueless emailed Gomibo again NO REPLY the phone turned up a week later packaging damaged pone box damaged phone ok so kept it after a week of being really stressed theres no way I was having a more dealings with this company NEVER AGAIN Mike

Terrible company bought two iPhones transferred money in beginning of October awaiting stock I knew company cancelled order for no reason some weeks later Took many phone calls no one could tell me why cancelled then they said could not transfer money back Weeks of phone calls and stress then someone on phone tried to reorder and send phones which were now in stock Cancelled again More phone calls asking for refund until eventually I had to threaten to call solicitor in The Netherlands to start legal proceedings Finally they transferred the refund I wouldn t use this company ever again for whatever they sell and I suggest you order from different company