Gomibo Reviews

I have just put the phone down to Gomibo customer services after the most exhausting experience trying to secure the purchase of a simple phone cover for my Samsung phone Difficult to summarise the long list of issues with this without boring the socks off any reader However suffice to say that the Gomibo customer service has been appalling I ordered the phone cover 24 days ago and it is still not in my possession What is clear is that it did arrive in Preston UPS depot around about 3 weeks ago about 40 miles from where I live Thereafter no update other than delivery delayed and still is Now UPS is clearly at fault here but you would think that an email to Gomibo would soon have the matter sorted out with a new cover sent out in the following days Sadly not After numerous emails the first of which was just ignored form filling and jumping through hoops today 24 days after order they confirm by email that they will be investigating the matter with UPS but that I will have to wait a further 5-10 business days before they can resolve But then the call from Customer Services this afternoon to say that we actually do not have that item in stock anymore but we can offer you an alternative item So after 24 days of nonsense I have sacked them off gone to good old Amazon UK and bought a different colour cover never mind the colour for delivery in 3 days time Sorry readers I can clearly see that Gomibo generally rates very highly but seriously you would not want to be put in a position where your parcel is lost and have to go through the rigmarole that I have endured It s also a time thing readers our time is a precious thing we none of us need to have to spend hours and hours dealing with these relatively trivial matters when retailers could just do the decent thing and look after their customers properly UPDATEWell readers just goes to show you can be a little hasty to complain sometimes Just received a follow up email from Gomibo acknowledging that their services have fallen well short on this occasion Furthermore they have offered to supply the same item in a different colour -free of charge So maybe both sides have something to learn from this Thank you Gomibo for your offer of compensation for the poor experience I will be accepting your offer forthwith

I sent back the phone has it was not to my liking They sent me a return shipping label with UPS The first drop off shop could not take it as she could not log on to the system The second shop asked me if I had included in the parcel 3 copies of an invoice or something I said I had not any knowledge of that so I took the parcel home I phoned the company told them what had happened they said it was ok to ship it back to them shop number 3 gave him the parcel he also said had I included the paperwork I said NO the company told me to ship it as It was not needed SO I DID 2 days later the parcel came back to ME I called again this time they sent me a return label with parcel force worldwide I sent it vie the post office It did get back a week later and I have been refund NO COMPENSATION FOR MY TIME AND PETROL Going FROM SHOP TO SHOP