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Based on authentic user experiences
william west
6775 reviews
N/A
7 months ago
Worst claim investigation claim A00660888
They insure a company Alina Logistic LLC who we contracted to deliver a 2018 Ford F150 to West Auto Group We filed a claim because the transporter had a mechanical problem with their truck that resulted delaying delivery 4 days When we received our truck we noticed that it was driven 83 miles and a transmission issue that was cause by driving The driver admitted driving it while his was being repaired After reporting the claim the investigator didn t review my documents correctly and made assumptions no proven facts backing his investigation just his opinion thus denying responsibility Being a car dealer with 30 years of experience and dealing with many insurance claims this is by far the worst company we have ever delt with BEWARE of Great American Insurance Group West Auto GroupBill West
Lakeith Grear
6775 reviews
N/A
7 months ago
Unjust Bond Cancellation Due to False
Unjust Bond Cancellation Due to False ClaimOur company Trademark Logistics LLC had a BMC-84 bond with Great American Group Insurance and experienced a serious issue with how they handled a false claim against us A trucking company wrongfully claimed that we failed to pay for a delivered load but we provided clear evidence proving the claim was false Despite this Great American still canceled our bond without proper notice or a valid explanation Not only did they fail to recognize the fraudulent nature of the claim but they also took action against us unfairly causing unnecessary disruption to our business When we requested clarification their communication was poor and we received no legitimate reason for the cancellation This has made it difficult to secure a new bond as other surety companies are now questioning the cancellation If you re in the freight brokerage or trucking industry be cautious when dealing with Great American A company that cancels bonds without due diligence or transparency is not one you can trust to support your business when it matters most
