G
Gareth
It would be quicker to walk
Un professional company money grabbers shocking
Greenmetrocars Reviews
Taxi Service in Reading especially Available From Heathrow Airport
RatingFacts is an independent review platform and is not affiliated with Greenmetrocars (greenmetrocars.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse
AI Review Summary
Based on 83 reviews
Overall customer experience with Greenmetrocars is sharply divided, with many praising the service while others report severe issues. The majority of positive reviews highlight exceptional reliability, especially for airport transfers, with drivers consistently arriving on time and even tracking flight arrivals. Customers frequently commend the drivers for being polite, friendly, and helpful, particularly with luggage and special needs like wheelchairs. The service is widely regarded as offering very competitive and fair prices, often being cheaper than alternatives. Many reviewers describe the cars as clean and comfortable, and the booking process via phone or app is noted as efficient. However, a significant number of negative reviews report severe unreliability, with drivers arriving late or not at all, causing missed events. Complaints about dishonesty are prevalent, including last-minute price increases, bait-and-switch pricing, and refusal to honour quoted fares. Customer service is criticised as rude and unprofessional, with reports of staff laughing at customers or hanging up on them. Drivers are sometimes described as rude, disrespectful, and engaging in unsafe or poor driving practices. Technical issues with the booking app and payment systems, such as broken card readers, also cause frustration. Despite the high volume of 5-star reviews praising core service attributes, the negative experiences are severe enough to significantly impact overall trust and satisfaction for a portion of customers.
What customers love
- Exceptional reliability and punctuality, especially for
- Polite, friendly, and helpful drivers, often
- Clean and comfortable vehicles, often described
Common concerns
- Severe unreliability with late arrivals or
- Reports of rude, disrespectful, and sometimes
- Technical issues with the booking app
Last updated 4 months ago
B
Bev Williams
I wouldn t give this company any business
Not actually used this shower but one of their drivers showed appalling driving skills before pulling into a disabled persons parking bay without indicating and parked at such an angle the vehicle also covered part of the next bay which was a with infant space Because of this inconsiderate parking we had to park two rows away however my partner is a registered blue badge holder so this caused discomfort and pain I called Green Metro Cars and tried to explain how the actions of their driver had impacted my partner but wasn t given the opportunity to do so as the guy kept interrupting me First of all he tried to tell me that the vehicle isn t one of ours love to which I responded well your company name and number is plastered all over the vehicle love His attitude was appalling and he blatantly did not give a care Consequently I would not take the risk of relying on them for an airport run or needing to be somewhere important on time
O
OX
Don t use them The are expensuve unreliable and they lie
Ring for a taxi 15 minutes after its meant to arrive I ring thrm to ask where it is It takes 7 minutrs to get through It s not been dispatched yet The drivers coming though He ll ring me as I ve started walking to my destination He never does I ring them back Still no taxi I cancelled it when it was 45 minutes late and I had missed the train I was catching Also can t work out how they justify 12 for 1 2 miles when even black cabs are under 8 Poor communication lies and expensive Use someone else
R
Rachel Debenham
Terrible customer service
Terrible customer service Using as a business with 3rd large taxis booked and the company wouldn t authorise a lone female passenger passenger a shorter car ride then two pre authorised despite having say so from paid company booking
I
Ian Luscombe
What a disappointment
What a disappointment The drive to the wine estate was fine but on the way back we were quoted a significantly higher price than what was originally agreed upon After complaining on the phone the company changed their price multiple times getting caught in their own lies as the price fluctuated After a lot of arguing we finally received the original agreed-upon price I feel sorry for the driver as they were just following orders from head office and this incident cost them a tip It seems they may have thought they could get away with quoting a different price assuming the customer would be intoxicated Unfortunately for them I refuse to be taken advantage of I would strongly reconsider using this company and suggest finding an alternative For drivers I hope the wages and compensation are fair as experiences like this drive customers away This is why companies like Uber are putting such businesses out of the market and then they wonder why I would not recommend this service If you experience a similar issue complain or use another provider
D
David Janssen
Quoted one price then it was more when they turned up
Have had at-odds experiences with this taxi firm We took one of their taxis to the venue which was as expected and the driver was lovely but for the return journey were quoted 1 more Accepted it as it was rush hour but when the driver turned up the fair increased by another 3 making it 4 more than the outward journey and not the price quoted The driver was nice enough he said to call the office as they set the price and he would be out of pocket The person on the phone insisted they quoted the more expensive fare and only after insisting several times that I repeated the lower fare to them did they lower it to 2 more than agreed Disappointing and feeling taken advantage of Won t be using again I know it s a small amount but it all adds up if they do this to a lot of people
M
Marina
Keeping this one simple just don t use
Keeping this one simple just don t use them
B
Bethany Ranger
Terrible experience
Terrible experience - driver drove too fast took a number of wrong turns and was rude
F
Fisher Man
Dishonest
Dishonest rude drivers and badly run Definitely do not recommend
M
Marina
Despite having the address
Despite having the address the taxi driver got angry when I didn t direct him on where to go Terrible service and terrible price
Looking for Greenmetrocars alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives