Overall customer experience with Greenmetrocars is sharply divided, with many praising the service while others report severe issues. The majority of positive reviews highlight exceptional reliability, especially for airport transfers, with drivers consistently arriving on time and even tracking flight arrivals. Customers frequently commend the drivers for being polite, friendly, and helpful, particularly with luggage and special needs like wheelchairs. The service is widely regarded as offering very competitive and fair prices, often being cheaper than alternatives. Many reviewers describe the cars as clean and comfortable, and the booking process via phone or app is noted as efficient. However, a significant number of negative reviews report severe unreliability, with drivers arriving late or not at all, causing missed events. Complaints about dishonesty are prevalent, including last-minute price increases, bait-and-switch pricing, and refusal to honour quoted fares. Customer service is criticised as rude and unprofessional, with reports of staff laughing at customers or hanging up on them. Drivers are sometimes described as rude, disrespectful, and engaging in unsafe or poor driving practices. Technical issues with the booking app and payment systems, such as broken card readers, also cause frustration. Despite the high volume of 5-star reviews praising core service attributes, the negative experiences are severe enough to significantly impact overall trust and satisfaction for a portion of customers.
What customers love
- Exceptional reliability and punctuality, especially for
- Polite, friendly, and helpful drivers, often
- Clean and comfortable vehicles, often described
Common concerns
- Severe unreliability with late arrivals or
- Reports of rude, disrespectful, and sometimes
- Technical issues with the booking app
Last updated 4 months ago
