AI Review Summary
Based on 68 reviews
Hawkins receives consistently positive feedback across multiple reviews, with customers praising the service experience and staff helpfulness. Many note specific employees by name for delivering exceptional, pressure-free sales and support. After-sales service and responsiveness are highlighted as strong points, while a small number of critical reviews cite communication delays and unresolved issues. The dealership is described as professional, customer-focused, and reliable.
What customers love
- Helpful staff
- Great service
- Professional sales
- Efficient process
- Customer focused
Common concerns
- Poor communication
- Slow response
- Quality issues
- Disappointing service
Last updated 9 hours ago
S
Stephanie
Bought a Kia recently from Hawkins and the engine warning light lit up Excellent service from the service team in Hayle particularly from Tim Smyth the service manager - who went the extra mile
A
Alec Church
Job we done
We was very pleased with the first class service and the presentation by Mr Yion Morgam which was very professional being shown all the instruments job well done
M
Mrs W Lawrence
Excellent service at Hawkins Hayle
Excellent service at Hawkins Hayle In particular Dan Jacomb was outstanding
L
Linda Reynolds
We popped in to look at the Nissan
We popped in to look at the Nissan range we were shown around by Kye he was very knowledgeable and super friendly Still undisided on which one to pick but we will definitely be back to choose
S
South Crofty Limited
Hawkins Blackwater- Efficient and helpful
Went to Hawkins Blackwater to have a noisy around cars we had found a car we were interested in Kye Smith was extremely helpful in going through all the options and details regarding the Nissan Leaf He was extremely efficient and helpful And provided us with the best possible service Always a bonus the car is perfect for us Extremely happy with Blackwaters service
M
Mrs valeie Canavan
Very kind and warm welcome
Went to view some cars today met straight away by kye who was kind and polite great service
C
Consumer
Thank you to Kye for the great
Thank you to Kye for the great knowledgeable service
W
Wes
Excellent customer service
Lovely dealership Salesman Kye helped my partner and I find the perfect car for us He had excellent customer service skills and was incredibly helpful throughout We were very impressed
K
Keith Reynolds
Hawkins Blackwater
Popped in to have a look a sales man named Kye Smith very pleasant and helpful will be back in future and hopefully deal with him again thank you
J
JOHN
Hawkins Blackwater
Very helpful salesman named Kye Smith would definitely recommend