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Hide me use a company to process their subscription fees called Paddle This company charged me 59 99 twice for 1 years Hide me subscription Paddle uses PayPal to take the money PayPal said they wouldn t refund me the money I sent emails to Paddle and they just kept responding by saying I d taken out a subscription and ignored the fact that they had charged me twice I had to contact my bank to get the refund However PayPal didn t like this and froze my account until I returned the refund Update It took 2 months and multiple emails to get my refund Paddle on behalf of Hide me finally authorised a refund after admitting a system error took two payments instead of one

Was fast but failed to work after a while I m based in china and need a VPN they sent me a complex method for restarting it this worked for a while then failed again I got tired of having to jump through hoops to make it work - downloading new things entering new IP addresses etc - especially when if I don t have a working VPN I can t access their site anyway I said I would like to cancel membership so they ended my membership no refund of anything I paid for 6 months and used 2 Big waste of money

I am so disappointed This company seems to have a great reputation from what I could find online They have rejected my credit card twice There is nothing wrong with my big famous bank brand VISA that right now has a balance of zero dollars and zero cents The first time I called the card company They said that they did not decline the transaction there is no reason why they would have declined it and that NOBODY HAD TRIED TO DO A TRANSACTION I thought maybe I entered the number incorrectly I next tried paypal But paypal wanted me to enter the password for my bank in the middle of the transaction My bank has been connected to paypal for years I don t have to enter the password while making a purchase That never happened before I was already suspicious so I cancelled the transaction I went back and tried the same credit card again I thought if this is a scam they already have the information for this card I won t be giving them even more information about how to access my money in a different way a little late I know but I used get a text instead of entering a password on paypal I was very careful and triple checked that I had entered the correct numbers It was supposedly declined again I don t know what s happening but this is not right I never have problems using my card there is no reason for this to be a problem Whatever is happening they are incompetent or lying Either way I don t trust them anymore I was careful about choosing what looked like the best vpn company for me Again this company seems to have a great reputation online This incident has me concerned about someone trying to fraudulently use this credit card I have learned that I can keep the card locked through the phone app or website Lock unlock are instant so I can keep it locked and only unlock it when I want to use it then immediately lock it again I have actually locked all my cards this morning and will keep them locked It s great protection from fraud I also have my credit frozen with the three credit reporting agencies equifax transunion and experian Nobody can get credit in your name when your credit is frozen You can temporarily lift the freeze when you want to apply for credit It s free and mandated by US law A fraud alert does not stop people from getting credit in your name Those for a fee companies that watch your credit can t stop someone from getting credit in your name A freeze on all three agencies will stop anyone from getting credit in your name I saw someone said they used Paddle to process payments For me they used a company called Cleverbridge Don t know if it s significant but thought I d mention it Turns out that Cleverbridge is based in Germany with an office in Chicago Why do they need 24 hours to manually process the charge Why would they not even attempt the charge according to the card company This payment should have slid through an American company very quickly This actually just makes me more suspicious The email saying my card was rejected has a big obvious option to try another payment method Big green rectangle in the middle of the page What if I tried something else and it was also not authorized and I was presented with try another payment method again Why was I asked to enter my bank s password in the middle of a paypal transaction What if they are simply gathering ways to access your money Has this happened to anyone else Not only am I disappointed but I trust everyone a little bit less because of Hide me s good reputation How can I trust anyone Update 10 10 2022 Forced to prove myself or have this review removed So I sent proof So you will all know what happened Update 10 18 2022 I provided my info and have heard nothing back No thank you for sharing your private info with us at our request threat No so sorry we had no idea our payment service was corrupt Nothing At least this review is still here so far 10 26 2022 They are asking for screenshots of my browser history proving when I was on their site I don t have that I have sent the 2 emails from them saying my payment was not authorized both dated I have sent another email from them asking about paypal which proves I initiated the paypal payment I sent a screenshot of my credit card account showing I was not rejected for lack of funds I am not going to send what they re asking for so this review may be deleted Be warned My entire purpose here was to warn you that their payment operation is not right In fact be warned that trustpilot may delete my review because I don t provide what they re demanding but I don t have after I have cooperated as much as possible They re acting like I m the one who did something wrong I don t appreciate it Wow Hideme vpn responds with NO APOLOGY for me Don t care about the customer

Dass Hide me einen 24 7 chat support hat ist eine dreiste L ge Patrick ist ein bot und kann nicht helfen somit entspricht diese versprochene Dienstleistung nicht dem was ich bezahlt habe Hide me wird nicht verl ngert And it continues Trustpilot advanced to me immediately after my rating You did not even consider to give me time to clarify things with you before heading to question my rating I ve also explained to you that I was able to solve the issue with the the windows service myself meanwhile However one needs to be aware how to find out a pid and how to kill it with admin rights Your main concern was to defend why you are right and I am wrong This is a remarkable form of customer service I stick with the fact that I really couldn t care less if your employees are getting their PhD or if they have to feed a family This is utterly out of my concern If you use ready made answers I am afraid that comes very close to a bot nevertheless you coninue to attack my rating and defame me by accusing me of defamation Your 24 7 chat support is not delivering what I expected Chat support is one to one support which it is not when you re asked to open a ticket once the readily available preset questions are out of stock I will find myself a new service provider and I am happy for all your happy customers that they are happy So long

impossible to start your vpn installed in my mac It does not recognize my password And I have already changed it several times And also impossible to expel it from the computer Everything is blocked Not serious at all

ok every month the same thing happens they say my payment is invalid but either google pay or paypal show the payments went thru but they always fail to deliver a product i keep having to get new debit cards every month and load them with cash just so they will take them and this is odd i have so many throw away debit cards its not even funny i am unsure how when i send proof of emails links and reference numbers how this can keep happening maybe like i said last month i should go with another company the response suddenly i got my service for a month but again its the same stuff no service limited everything i just cant believe it its time that hide me forget payments and just give everyone service for free and they could avoid this kind of thing with people

It worked great but the network speed when using the VPN was weak and the support staff didn t understand what I said

This is a very nice VPN for our crew

Good VPN but disconnects quite a bit on the UK servers for me

I want say you with the new upgrade now the connection is very very good