Hmlmotors Reviews

Used cars for sale in Chorley Lancashire HML Motors

4.86
63 reviews
Excellent Rating
Based on 63 user experiences

RatingFacts is an independent review platform and is not affiliated with Hmlmotors (hmlmotors.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 63 reviews

The vast majority of customers report a highly positive experience with Hmlmotors, praising the friendly and helpful staff, particularly Eddie, Osman, and Sasha. Many reviews highlight the smooth and hassle-free purchasing process, including quick finance approvals and efficient paperwork. The dealership is frequently described as offering good quality, well-inspected used cars at competitive prices, often backed by an RAC warranty. Customers appreciate the no-pressure sales approach and the willingness of staff to answer questions thoroughly. After-sales service is noted as excellent, with several reviewers mentioning that the team continued to help with issues like air conditioning repairs or other concerns. Buyers from a distance also commend the dealership for accommodating arrangements, such as collecting them from the train station. However, a small number of negative reviews exist, including a complaint about rude, abusive, and threatening behavior along with lies about refunds. Another dissatisfied customer reported multiple mechanical problems within a year of purchase, including cracked rims and a breakdown. A single four-star review noted that a better price was available elsewhere for the same model. Overall, satisfaction levels are extremely high, with many customers stating they would recommend Hmlmotors to family and friends and return for future purchases.

What customers love
  • Friendly, helpful, and professional staff (especially
  • Smooth and hassle-free purchasing process with
  • High-quality, well-inspected used cars at competitive
  • Excellent after-sales support and willingness to
  • No-pressure sales approach and transparent communication
Common concerns
  • One customer reported rude, abusive, and
  • Another customer experienced significant mechanical problems
  • A four-star review mentioned a better
  • A minor complaint about rough paintwork
  • A single review noted that price

Last updated 4 months ago

A

Excellent customer service as well as

Excellent customer service as well as very friendly staff to go along with a good collection of high quality cars at competitive prices Overall an excellent buying experience
B

Exceptional Customer service 5

Exceptional Customer service and lovely guys I was advised to arrive at 10am so that all finance paperwork can be processed in time however i arrived at 4pm due to an incident on the way causing huge delays Once i arrived the salesman already had all the paperwork ready for me to read and sign Once all the paperwork was submitted the salesman called the finance company to explain what happened and that i had come all the way from London and that he didn t want me to have to make another trip The finance company agreed to push this through as urgent however it still meant HML Motors had to stay open till 6 30pm even though they close at 5 30pm They went above and beyond with the customer service and the car is exceptional A very big thank you for making it stress free You definitely went above and beyond and i buy a lot of cars and your service has been the best by far I will definitely see you again and recommend to all friends and family A huge 5
L

Great service received from HML MOTORS

Great service received from HML MOTORS Loving the new motor Definitely would recommend to anyone who s looking for a new quality motor
T

HML Motors were a pleasure to deal

HML Motors were a pleasure to deal with I was purchasing the car from Ireland and they were extremely accommodating They collected us from the Train Station and made the whole process very easy The car was in immaculate condition and I would highly recommend purchasing a car from this family run business
S

Great dealership 5 star

Great dealership great service would 100 use again and recommend we absolutely love our range rover ThanksAdam
D

Brilliant Service

Can t fault the service here They were great to deal with and helped take the stress out of the whole thing Drove away with a car I m delighted with at a good price and the reassurance of an RAC warranty
T

Excellent 5 service

Excellent dealership Made me feel at ease from the moment I walked in They stock great quality cars Thank you for making the process easy and stress free Thank you
T

Excellent 5 dealership

Excellent dealership with great customer service It was a smooth easy transaction with a quick turnaround and i absolutely love my new vehicle Thank you 5
J

Excellent service

Excellent Dealership and excellent service Extremely friendly guys Nice and easy transaction See you again next year
A

A very happy customer

I was extremely happy with the level of service provided and the car was exactly as described All in all excellent A very happy customer
Looking for Hmlmotors alternatives? We've ranked 13+ similar companies by reviews.
View All Alternatives