Hmlmotors Reviews

Used cars for sale in Chorley Lancashire HML Motors

4.86
63 reviews
Excellent Rating
Based on 63 user experiences

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AI Review Summary Based on 63 reviews

The vast majority of customers report a highly positive experience with Hmlmotors, praising the friendly and helpful staff, particularly Eddie, Osman, and Sasha. Many reviews highlight the smooth and hassle-free purchasing process, including quick finance approvals and efficient paperwork. The dealership is frequently described as offering good quality, well-inspected used cars at competitive prices, often backed by an RAC warranty. Customers appreciate the no-pressure sales approach and the willingness of staff to answer questions thoroughly. After-sales service is noted as excellent, with several reviewers mentioning that the team continued to help with issues like air conditioning repairs or other concerns. Buyers from a distance also commend the dealership for accommodating arrangements, such as collecting them from the train station. However, a small number of negative reviews exist, including a complaint about rude, abusive, and threatening behavior along with lies about refunds. Another dissatisfied customer reported multiple mechanical problems within a year of purchase, including cracked rims and a breakdown. A single four-star review noted that a better price was available elsewhere for the same model. Overall, satisfaction levels are extremely high, with many customers stating they would recommend Hmlmotors to family and friends and return for future purchases.

What customers love
  • Friendly, helpful, and professional staff (especially
  • Smooth and hassle-free purchasing process with
  • High-quality, well-inspected used cars at competitive
  • Excellent after-sales support and willingness to
  • No-pressure sales approach and transparent communication
Common concerns
  • One customer reported rude, abusive, and
  • Another customer experienced significant mechanical problems
  • A four-star review mentioned a better
  • A minor complaint about rough paintwork
  • A single review noted that price

Last updated 4 months ago

M

It was a pleasure to buy from HML

It was a pleasure to buy from HML motors they are very professional knowledgeable and helpful Thank you
F

Nice helpful salesmen

Nice helpful salesmen no hassle or pressure to buy Finance was simple to set up and it was all around a pleasant experience
S

Found the car on auto trader and when

Found the car on auto trader and when we went to look at the car it was exactly as described The staff were helpful and easy to deal with No hard sell
R

Bought a Jaguar from HML in May 2001

Bought a Jaguar from HML in May 2001 said I would leave him a review on trust pilot but decided to see how the car went Well it s ben perfect apart from a rough paint job on one side but hey these are used vehicles The staff were very good and polite The car has run like a dream thank you HML
T

Excellent service provided by HML Motors

Excellent customer service provided by HML Motors Recently purchased a Peugeot 208 which I m so happy with immaculate condition with all necessary paperwork and even received free 12 months breakdown cover Arranged to view the car and had a test drive the staff couldn t have been more helpful and we purchased the car the same day All our questions were responded to immediately and professionally they even delivered the car to our home address to assist us Would highly recommend HML and will definitely be returning for future car purchases
C

Great Service

These Guys couldn t have been more helpful or accommodating they picked me up off the train and had all the paperwork and details ready to go They made the whole process very simple as indeed it should be
M

Our sales advisor was harry couldn t of

Our sales advisor was harry couldn t of been more helpful and made the whole process really easy
D

Fabulous Service

Saw a lovely very well looked after car here that was very reasonably priced Went to view it and it was all exactly as it seemed in the pictures There was absolutely no pressure at all no pushy salesman attitude it was very laidback and all on my terms Very friendly small family run business I went ahead and bought the car and I am very happy
L

Great and professional company

Great and professional company Bought a car about a month back smooth and easy transaction and lovely people Their after purchase care has been nothing less than fantastic Have had a couple of issues with the car since buying and HML have helped every step of the way Couldn t recommend more best experience of buying a car yet
B

Purchased my new car from HML

Purchased my new car from here Great service received from the staff Very honest and friendly The car was better than it was described would highly recommend this dealership
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