Holidaylettings Reviews

EDIT Thank you HolidayLettings for replying to my review Your websites doesn t reflect this it would appear the 24 hours post booking full refund is a website policy As is the admin fee that is unrefundable at any time I checked multiple properties at the time and all appear to have the exact same refund conditions I hope I don t have to worry about this but sadly the websites stated refund policy is about as mercenary as they come Everybody is aware that the holiday industry has had a bad time during the pandemic but fleecing customers is a bad way to recoup your losses because I for one would rather go abroad and have the security to cancel if plans change There is not even any detail on the website about what contingencies are if your trip is stopped as a result of covid I hope my upcoming stay is not affected in any way because I don t relish the idea of that conversation Besides the unscrupulous refund policies the website is pretty useless If you click into a property and then go back to the search list by any means you must start at the beginning of the list again A frustrating experience all around I m afraid if it were not for the lack of options I probably wouldn t have endured and booked

What is the point of a holiday website which asks you for your holiday dates and then shows you all available accommodation with a note next to every single listing saying there has been a technical issue while processing your request please contact the property individually Crap

We booked and paid We are receiving emails from Conor Hegarty that the apartment is not available for 1 week Not able to contact him We have booked our flights and paid foe accomadation Please respond

As an owner I find that Holiday Lettings owned by TripAdvisor to have some good and bad points First the good points 1 The set up on the site reasonable easy2 Payouts are prompt3 The App works quite wellBAD POINTS1 Customer service very poor Indian based call center Very difficult for me to understand them and very difficult for then to understand me Usually go around in circles before I give up2 No UK call center3 Email customer service is a robot The generic answers useless 4 The owners side prices bear no relation to the guest side and nobody can explain So 3 points for and 4 against but overall I can t score more than 2 stars but 1 would be a bit mean

Website okay you search review possible places to stay and narrow it down to your favourite That s as good as it gets The booking process is laughable After spending ages identifying a property making sure it s available and in budget you send a booking request They tell you you will get a decision in 24 hours from the owner and you are left waiting like it s a job interview I have done this twice in 48 hours with both Declined The first owner came back with a counter offer doubling the price The second said bookings were only for 7 nights in the summer rather than the 3 clearly displayed in the listing You then have to start the process again to find an alternative For me this website is a waste of time Stick to alternatives where you get an instant booking

Stayed in the Dysonisios apartments in Skala The host did ensure that we were not in a ground floor apartment as I have a fear of cats and there were loads in the area which was great The apartment was tiny in fact it was like a small bedroom with a fridge sink and two cooking rings I have returned home with bruises all over my legs due to having to walk sideways on to the balcony because if not you walked in to the corner of the wooden bed base The bathroom was also really small and my partner is 6 feet 4 therefore had difficulties using the facilities It did say they were basic but I have been in basic many times in Greece and thy were far superior to these studios

I am a property owner who has been with Trip Advisor for over 10 years Guest booked via Trip Advisor damage a bed in my property and I put a claim in to claim for the damage - the client disputed the claim but we came to an agreement on half the cost Trip advisor then refunded all the damage deposit directly to the guest and are refusing to sort Very poor and disappointing

There are several system bugs or cases where information is hidden 1 If an owner makes an offer and availability changes in the meantime you are told that your credit card details are incorrect 2 Some bookings seem to take the final balance automatically others wait for you to pay Really confusing as only mentioned in small print3 The large print says you can cancel any booking within 24 hrs The small print agrees but adds that you cannot cancel within 60 days of a booking4 Text messages sometimes corrupted For instance a single quote mark shows up as 39 It has done this for years

A basic cottage conveniently situated Website pictures include both cottages which is confusing and I would recommend careful reading No television inadequate Wi-Fi Access to an outside shower did help but there is only a bath in the cottage and the very old gas boiler which was not working This resulted in us having to light it manually Kitchen sink only had cold water available Hot tap was shut off completely Lots of stories from the landlady who helpfully told to use the kettle to wash dishes Interesting approach to customers Bedside light in the bedroom had been broken by the cleaner so only one Booking had check out at 15 00 Landlady insisted on 10 00 despite seeing the booking confirmation which I sent her She had gas technicians accessing the bathroom before we were out of the house to make a point which really soured our experience

Booked a villa in Tenerife - Costa Adeje - one of the villas Worst Host Ever Prior to the visit she wouldn t provide the address details and how to get in She had been sent several emails to do this Eventually she sent a text to my phone with confusing instructions she would not greet us there despite this being part of the arrangement Since being here - two days in - she has not been responding in good time the air conditioning has been switched off upstairs and we are sweltering Air con is included in the price I have paid Eventually she called me and laughed like a hyena whilst refusing to put the units online so we could feel cool She said she d send someone over and then said that she would not She said she knew that the supermarkets would be closed today but did not tell us we could not buy supplies for to eat and cook food The bedsheets smell like someone else has been sleeping in them and not been changed the master bedroom sheets are dirty The WiFi has to be connected in two places and she told me to ask my children to sort it out or I would just have to only have connection downstairs The view is nice and the venue is pretty OK but the host is dreadful and these stars are for her behaviour and treatment after forking out a small fortune to come here Unacceptable and I am waiting for Holiday Lettings to send me a message on X