Holidaylettings Reviews

This is not a critique of the website or the company more of the people letting there property Non of them fill in there avalibility I messaged 20 to ask avalibity and 99 never get back to me There were two that I booked only to be rejected one of them only rejected after being asked by text message if the booking was ok I had two message me message private No chance This booking was for a well known city in Italy Perhaps some terms and conditions be in place for property owners to communicate with there potential guests or delist there property if they can t be bothered to be a professional about it

Relatively easy and charges transparent so felt I was getting a reasonable deal Paying deposit was easy and system then informed me that balance would be taken automatically on due date Then got daily emails reminding me to pay the balance Assumed at first this was an error but subsequently thought the statement re taking the balance o the due date was the error Why pretend the service is automatic when it is not

I didn t experience any particular problems with booking through this site but do feel that they should perhaps be more vigilant The properties two apartments for us and friends we booked were really not up to scratch They were in a very pleasant situation but were generally rather rundown and with some glaring defects I can t help wondering how recently they had been inspected if at all

Made a bookingNo contact from owner on access or if a problem occurs Called number text and sent message via website Waiting Seen mixed reviews on this site and service hoping all goes well but a lot hinges on the owner being in touch to reassure me

Pine lodge is at the far end of the park quite a walk to and from the club house bar restaurant pool etc if not using a car It is very steep in parts and unsuitable to walk if dogie on your legs need a car if unfit The main bedroom said king size bed but was smaller than ours at home we have a king size All the seating in the lounge was very low and soft not suitable if you have back problems needed a couple of firmer lounge seats with more support Noisier than we excepted with barking dogs Nice area for seeing Dorset Good for young families

Enjoyed our 3 night stay in the lovely village of Ashford in the Water the cottage has all that you need including a very comfortable bed but the living area lacks that sense of comfort We were not met on arrival which we already knew and were given a key code to let ourselves in fine There are instructions on how to work the oven TV etc but it was trial and error It dropped cool in the evening and we couldn t get the radiators to come on We rang the telephone number listed only to hear the message that the number was not recognised which is a shame

You asked for a deposit which I paid and said I needed to pay the remainder on 15 November at latest But you went ahead and paid yourselves from my credit card account I consider that illegal You have not announced anywhere on your site that this is your standard practice Or have you Kindly send me that information The rest of the experience was ok However this experience seriously put me off

Holiday Lettings has all got rather complicated since Trip Advisor took it over You have to log into two sites to check your booking They expect full payment up front whereas they used to ask to a deposit then final balance nearer the holiday

I booked a room in the center of Rome after they took money it turned out that it was outside the city they returned only half there is no one to talk to please be careful After an inquiry the site returned the full amount of money thanks to the site Holiday Lettings

On arrival at the apartment there was no one to meet us with the keys and after many calls to the number given for key holder we finally got hold of Pedro the owner after sending a message via the booking Unfortunately there had a been a mix up with the dates and he thought we were arriving on 1st May instead of 1st March This resulted in the apartment not being ready - we therefore waited for it be cleaned etc which by this time 4 hours had passed since we had arrived Eventually we were able to get into our accommodation to find there was no hot water We again contacted Pedro who said he would arrange gas to be delivered which came the following morning We then had to wait for it to connected which meant no showers etc until lunchtime The apartment has the must wonderful views and is in a great position for shops supermarkets bars and restaurantsHowever there are issues - the bathroom is extremely dated and there are no grab rails for an elderly person - the door stuck and was very difficult to open once shut we therefore was unable to shut door fully which isn t ideal The front door also was not easy to unlock and took time to get used to the strange lock Some of the doors are peeling and need some attention It is extremely well equipped and has the advantage of a washing machine and dishwasher Great other kitchen facilities We would not hesitate to return IF the apartment addresses the issues - the living area and bedrooms are perfectly fine and spotless So many good reasons to stay here but needs modernising in certain areas