Homeenergy Reviews

Home Energy - Home

homeenergy.co.uk
3.79
105 reviews
Great Rating
Based on 105 user experiences

Rated 3.79 out of 5 by 105 Happy Customers

57.1%
12.4%
1.9%
9.5%
19%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

Sabrina was really pleasant and good in

Sabrina was really pleasant and good in what she did Would recommend
S

KADAR WAS BRILLIANT

I had a billing problem and the agent I spoke to called Kadar was extremely helpful and resolved the problem straight away Great service and he is a credit to the team there
T

5 stars for Sabrina

I emailed Sabrina several times and she s so lovely Unlike other companies who use a detestable bot Sabrina is a real understanding person She puts you at ease covering any problems you have So I can recommend using this company giving them a max 5 stars for service and communication
R

Just transferred across to Home Energy

Just transferred across to Home Energy - whole process was very simple Since then a couple of simple queries have been answered by their representative Kadar within minutes of asking them - seems all good
J

Customer Service who actually listen

Sabrina was very understanding and extremely helpful I felt listened to and my request was dealt with brilliantly Great service
M

Fast and efficient

The site is accessible If the AI service can t resolve your issue a person will come online very quickly to help I ve only just signed up with Home Energy and so far they ve provided a fast and efficient service
M

Great customer service

Called today regarding energy account and dealt by a customer service assistant name Sabrina She was very polite and helpful Understood my queries and dealt promptly Very happy with the service provided I would give 10 out of 10 with the overall performance and would recommend to my family members and friends Home energy s customer service department is always very efficient and passionate when they deal with customers Thank youAsh
A

Entered an incorrect meter reading

Entered an incorrect meter reading and then tried to correct it Not surprisingly it failed to allow me to make several different entries on same day but Sabrina in the Home Energy Chat room sorted it within 60 seconds - top service
G

Quick resolution

My issue was that I was unable to log into my account I sent an email requesting help outside of working hours and the issue was resolved promptly the following morning by Kim I have now been able to send in my opening meter readings Thanks Kim -
J

Query - Tariiff

I contacted Home Energy via chat due to my Account not having any information of my tariff amount already paid and meter readings These were sorted the next day so very happy with the quick response Thanks Kadar

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Home Energy - Home

United States

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