Homeenergy Reviews

Home Energy - Home

homeenergy.co.uk
3.79
105 reviews
Great Rating
Based on 105 user experiences

Rated 3.79 out of 5 by 105 Happy Customers

57.1%
12.4%
1.9%
9.5%
19%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
D

Very helpful and knowledgeable

The Home Energy team make being a customer very easy and convenient Above all they Answer the phone speak in English and are very informative and helpful Its not hard and they do it well
S

Home Energy

Behind the electronic face of Home Energy is Kim Kim promptly answered all my emails and trouble shooted my questions to my satisfaction A very smooth transition over to this energy provider Star Customer service
B

Easy switch to Home Energy

Easy switch to Home Energy great prices with no exit fees Easy to submit meter readings online Easy to get in touch used chat service was able to get estimate on when my smart meter would sync up with new supplier Was able to change my Direct debit date
M

A wonderful customer experience

I got stuck on a page on the website contacted botchat and quickly got through to Sabrina who realised I was getting frustrated with the webchat and asked if I d like her to call me Definitely She patiently explained what I needed to do waited while I did it and was happy to answer the many questions I had Sabrina offered to add me to the priority services register as well I had assumed that registration would transfer with my account from British Gas Sabrina is a very helpful thoughtful adviser and it was a real treat to talk to a person without having to wait a long time listening to musak while I moved up the queue A wonderful customer experience
M

Still early days

Still early days But moved as Comparison website said they had the best rates Moved a couple of properties across to them needed to chat to someone today to link accounts online Someone asnwered my call straight away made the link which they implemented immediately Brilliant service so far
K

Panic over

Had an email saying I d submitted a wrong meter reading and to get in touch I did so the next day after a sleepless night due to my account showing I owed thousands of pounds and spoke with Kadar who was calm knowledgable and put me at ease He identified my issue straight away and talked me through what I needed to do in order to get the correct reading I was pressing the wrong button on the smart meter My issue was dealt with it in a fast yet professional manner and resolved then and there Really pleased with the customer service from Home Energy - definitely recommend
A

Very good customer service

Sabrina did a great job over several months unravelling issues with transfer meter readings caused by my previous supplier and associated billing issues Although it took quite a while to resolve she quickly identified and understood the issue stayed on the case until it was successfully concluded and kept in touch with me regularly with updates along the way Very good customer service thank you
W

I made and error with meter reading

I made and error with meter reading Got in touch via email Sabrina resolved my query swiftly and accurately Thank you
A

After 6 months all good

After 6 months I thought I d leave a review I m very happy I transferred to a Home Energy fixed tariff Transfer was smooth with credit balance coming across OK Cheap rates for gas which still can t be beaten The website is a bit basic and they have no mobile app so they don t show graphs of your energy usage The bills are clear
J

I recently had a problem with a meter

I recently had a problem with a meter reading that I d submitted incorrectly which could have led to a massive bill I contacted HE via their fb page and they corrected my issue almost immediately I was very pleasantly surprised but really pleased They are a relatively new co who provide the lowest costs for me I recently moved from Octopus who were terrible - kept increasing my payment despite being in credit I m very happy with HE

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Home Energy - Home

United States

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