Homegroundonline Reviews

Generous arrangements

I did not pay the ground rent on time due to an outdated correspondence perhaps I ought to pay for late charge which costs 165 HomeGround Management Ltd considered my case and eventually removed the late charges I am thrilled with this Thank you for their prompt response and effectively solve my issue Thx to Zainab LS and Ciaran P particularly Great company

Fast efficient and helpful

Needing to sell my leasehold property I contacted Homeground by phone Phone answered quickly after a brief automated selection process with minimal annoying music on hold Explained my situation and was passed through to Lucy N She listened understood and dealt with the issue very quickly and professionally The response time exceeded my expectations and enabled the sales process to continue unhindered Great service Thank you

Jack Adams form Customer Services is a

Jack Adams form Customer Services is a star and has gone above and beyond to help me resolve issues several times Thank you so much

Asset Operation at Homeground

My interaction was with the Asset Operations team specifically two administrators Charlene and Shanice and so my review relates specifically to that Both were so patient with me answering all my email questions and advising on how to complete a form They knew exactly what the various terms meant because for a lay person they can be confusing Both of them in turns responded to my questions within 24 hours They do a brilliant job and are a real asset to HomeGround My only issue was that HomeGround does not have a customer phone line all my queries could have been sorted with one call but Charlene and Shanice go a long way in making up for that Thank you both Keep up the good work

Great customer experience

This is the first time I ve had to contact customer services at Homeground Management Ltd they have dealt with my problem regarding late payment fees in a first class professional manner Thank you again

Fee details for moving

I needed details about fees for my move Pip was excellent she was able to support and help me and answer all my questions Pip not only talked me through the information I needed she also kindly put this into an email which I received immediately after my telephone call When I called I was only on hold for a few minutes waiting to get through and the services was prompt and effective Much appreciated

An excellent service and most welcome

An excellent service Britney and most welcome at this time Setting up an arrangement to pay the balance over a mutually agreed time was just what I needed It has been a very smooth process a great help to me and a weight off my mind

Very good customer services team

Very good customer services team there was an issue with missing payment due to system error but the agent Alex and the accounting team managed to resolve it for me within couple of days Thank you Highly recommended