Hometree Reviews

Three words Fast Efficient and professional

Three words Fast Efficient and professional Winter is drawing near My boiler stopped firing when I requested and engineer from Hometree The very next day the Engineer was in to assess the issue Within 10 minutes an appointment was made for the next day to fit in a new part to the boiler The following day my boiler was as new

Hasra great work

Hasra was very professional and polite Very friendly

A brutally honest review of my experience

A brutally honest review Of my personal experience with HomeTree as a house holder needing to contact your insurer for help you are already anxious about being able to get through and organise a potential repair so I was pleasantly surprised to note that within the call options there was an option for people with vulnerabilities I have a visual impairment so was able to access this option and found the resulting customer representative attentive and patient with listening and understanding my issue The customer representative then explained the process and also the procedure that she would carry out with regards to booking a timeslot for a visit she also explained about the ongoing communication both via text message and email that I would receive with regards to confirmation of booking and notification of intended visit The received communication both text and email were concise and also detailed where required providing contact details for both visiting engineer and also contact centre I felt completely reassured that my concern was a priority and that I would receive the help needed Following the visit the engineer was Quick to understand the area of issue and set about a repair and also ensuring that the problem no longer existed He also at various steps Took time to explain what he had done and pointed out the area of issue If you are worried about an elderly parent or know someone with a vulnerability then please recommend HomeTree as a potential provider A huge thanks to both the customer representative and two Rory The visiting engineer

Friendly and efficient

Had problems with a tap First engineer very friendly and quickly established it needed replaced Tap ordered and fitted 3 days later by another equally friendly and efficient engineer

I rang in the morning and same day lee

I rang in the morning and same day lee from all gas northwest ltd came out tea time and fixed it within no time Great service guys made up Cheers

Dean was great and really helpful

Dean was great and really helpful Did a really great job and was a thoroughly pleasant polite chap

Engineer diagnosed the default quickly

Engineer diagnosed the default quickly and made the repair all in one visit Highly recommended

Changing to Hometree

After many years with British Gas we finally got fed up with the ever rising price of their Homecare package Hometree provides an identicle service at a much better price for new customers Cover was arranged over the phone by a very competent lady my call was answered within two minutes and could not have been easier to complete