S
steven
Very happy
Excellent service very helpful and polite thanks for everything
Plusheat Reviews
Best Home Emergency Cover - Boiler Insurance Alternative - PlusHeat UK
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AI Review Summary
Based on 140 reviews
Plusheat receives predominantly positive feedback for customer service, with many reviewers praising helpful, polite, and efficient support. Negative reviews consistently highlight issues with billing, renewal practices, and unexpected charges. Some complaints also mention delayed or inconsistent service performance and reliance on third-party engineers. Overall, customers appreciate the responsiveness but express frustration with transparency and reliability.
What customers love
- Quick resolution
- Good knowledge
Common concerns
- Unexpected charges
- Billing issues
- Renewal confusion
Last updated 3 months ago
N
nadine parry
My call was answered and my query was
My call was answered and my query was dealt with No hassle and nice customer service Thanks
C
customer
Michael was very helpful and gave me
Michael was very helpful and gave me all the advice I needed
K
Keith Hill
Very helpful guy called KYLE
I spoke to a guy named KYLE yesterday to enquire and set up my new contract and must say that he was the best His pleasant manner and professionalism was outstanding It made the whole process easier Keith Hill
J
Julia Thompson
A very quick efficient experience
A very quick efficient response by both the PlusHeat team and the plumber who arrived to sort out the issue He shared photos of the problem and then PH rang me two days later to check everything was still working well Highly recommende
A
Annmarie Nicol
Kyle was very polite
Kyle was very polite helpful and answered all my questions
A
Angela Davies
Reduced renewal quite
Being able to have my renewal quite reduced to a manageable amount due to beingg an old age pensioner helped me to be able to be assured that my heating and pipes will be covered at an affordable price lady was very helpful and understanding
C
customer
Policy renewal and service book
Very good customer service with great knowledge of customer needs
A
Aimee Royle
Knowledgable chap
Knowledgable - educated me Really polite
L
Lesley Blackburn
It was my first contact with Plusheat
It was my first contact with Plusheat Franky was polite and helpful