Hotelogical Reviews

Great Experience

The customer service center worked diligently and provided clear communication the entire process as they worked with the hotel to secure a refund for my issue

Jamie was absolutely professional and

Jamie was absolutely professional and very thoughtful I highly recommend this company and Jamie s customer service was very much appreciated Thank you again Jamie

Can t believe they re still stealing money from people

If you re unfortunate enough to read this after you ve already booked check the card you used and keep checking it Just as SEVEN reviewers before me I checked and double checked my booking date and they moved it on their end before sending my confirmation email I contacted them immediately and there is no customer service because this is not a business It is a scam They told me it s unfortunate that I didn t read the fine print or check the dates nothing will be done When I said I would be reporting it he told me Good luck your payment has been processed Nobody else in the building I could talk to he said The website looked like the website for the hotel I was booking I didn t check the URL Please don t risk it because it looks cheaper booking through the hotel was a cheaper expense and I m still battling them and my bank for a refund Additionally the bank had nothing on the books for my reservation for even the incorrect day Had to close my card as well My bank called me several days later over purchases in Utah California Florida Pennsylvania and Wisconsin all within a matter of seconds before catching the fraud That is also something I m battling currently Just don t use them They re thieves criminals It looks like every 100th user is a victim of their pursuit

Hotelogical Does Not Honor Agreements

Due to an unexpected emergency I called Ramada Inn and spoke to the manager at the front desk and cancelled my reservation and since I ve been a long-time previous customer he agreed to refund my 99 56 with No penalty I called Customer Service at Hotelogical and was told to put this information in writing and to email it to Hotelogical for processing my refund About 4 weeks later Hotelogical emailed me and said they were declining my refund But wait a minute- isn t there an agreement I then sent the following email to Hotelogical I spoke to the manager at Ramada Inn and he agreed to refund the money This is documented I called Ramada today and hopefully I ll get something in writing from them I ve never had this problem with Priceline before In fact Priceline calls the hotel immediately and I ve had all of the refunds processed without a problem As far as I m concerned Ramada agreed to refund the money If necessary I ll dispute this charge with my bank Thank you

Not a good experience

Not a good experience My hotel was canceled I turned around an booked 2 minutes after they canceled for the same rate I double paid I called an explained the inconvenience and the customer service Guy says they don t accommodate for inconvenience An was very rude I ll stick with name brand bookings from now on Did I hear EXPEDIA COM

Scam site

Booked room but assumed room was for that day When I tried checking booking the room was for a week out actually Tried to cancel and they said no refunds Called hotel and they never received a reservation from them at all Charging back with bank

Customer service sucks 0 updates on our refund request

My family and I booked two rooms that looks great on the website photos arrived there around 9pm and the place looked nothing like what we saw online The rooms were disgusting mold everywhere broken furniture dirty bed sheets water soaked doors and floors no locks on the room doors inside it was just in a deplorable condition and grant it we payed around 150 per night based on photos we saw Immediately we went to the front desk to express our displeasure Staff there are not well trained lacking customer service they take the complaints personal no one wanted to provide us with a managers number The gentleman at the front desk mentioned that the manager works from home and she doesn t answer emails until 12noon We checked out early and we are still having trouble getting a refund In extension hotel logical is just as unprofessional as this facility No one updates us with anything regarding our complaints We call days apart but nothing seems to be getting done I don t recommend using this booking engine

Scammers

I ve been trying to get my refund from this lousy company for over a week because they double charged me They owe me 253 71 finally I contacted the BBB I m waiting to hear Do not use this company total scam