Overall customer experience with Hydraquip is sharply divided, with many reporting extremely poor service while a minority praise excellent support. Numerous customers cite unacceptable delays in emergency roadside or repair services, with wait times exceeding three hours or stretching to weeks. Communication failures are a major issue, with repeated unreturned calls and broken promises to call back. Several reviews highlight unprofessional staff attitudes, including one report of aggressive behaviour from a van driver. The company is criticised for imposing high after-hours fees and requiring upfront deposits for work that then cannot be performed. In contrast, some customers report superb, fast, and friendly service, particularly praising specific employees like Dave Meek and Lee Park. These positive experiences note a willingness to go the extra mile, provide nationwide 24/7 hose service, and handle complex technical queries that others could not. The negative experiences frequently lead customers to state they will use competitors like Pirtek in the future. The inconsistency in service quality appears to be a defining characteristic, heavily dependent on location and specific staff encountered. Overall satisfaction is therefore highly variable, with service quality being the primary determinant of a customer's final rating.
Last updated 1 month ago