In-excess Reviews

Absolute tyrants they break the 2010

Absolute tyrants they break the 2010 Equalities Act I encourage everyone to take these numskulls to court if they have been discriminated against for not wearing a mask this country can do without companies like this

Total discrimination these stores

Total discrimination these stores wont let you in without masks face coverings never shop here especially if disabled

Spam mail

Great found what I needed delivered all OK then my mail box is full of promotions junk mail etc no option to unsubscribe contact them etc so from a great experience they turned it into a negative one dont trust them with your e mail address

Unprofessional Staff talking about customers behind their backs

Unprofessional Staff talking about customers behind their backs i was SHOCKED to walk back into the shop after just purchasing a very expensive dog bed 125 to hear the staff talking about me due to asking for a discount as the condition of the bed was was dirty and dusty and not what you expect from purchasing from a shop i was accused of dragging it through the shop to make it dirty to get the discount a lie as i put the bed down to look at something else and carried the bed the rest of the time and demonstrated the condition to a member of staff before removing from the shelf also it must demonstrate the the shop is dirty for it to get dirty by me dragging it through the shop so either way not good having been a customer of this store for a long time this will be my LAST purchase from this shop and will not go back if this is how the staff talk about customers

One Star because I can t give it 0

One Star because I can t give it 0 THIS COMPANY IS AB ABSOLUTELY JOKE Bought a pair of XtraTuf wellies had saw people commenting on their Facebook that it was fake but In-Excess team said that they guaranteed that the wellies were legit Ok got a pair and wow the product was ridiculous too small for UK5 to start with the wellies were WET they had glue on the sole there was threads hanging out the lining inside was peeling off and it goes on I immediately filled the return form that came inside the boots and in less than 30 Minutes after the delivery I was already in the post office returning their product I have paid 5 for the delivery plus 15 for the return Not at any moment they had any information on return of faulty goods the only return information I had was the return form so ok returned it paid with my own money and message them asking for a full refund The company emailed me back saying that their product had No FAULTS that it wasn t wet it was a oil that XtraTuf uses on their product yeah I m a joke for them and worst they said if I had messaged them before sending it back they would provide a pre-paid return label but because I haven t emailed them before it was my own problem Now there s NOTHING on their website about contacting them before returning it They are refusing to give me a full refund They re extremely rude

Victimise Disabled

Disgraceful discrimination against disabled After 1 year in isolation felt an outdoor garden centre would be safe to buy some plants with a learning disabled man I care for but no you re banned if you can t wear a mask or put on a useless visor which the Government state offer no protection on their own so this has nothing to do with protecting staff just picking on the most vulnerable in our society and excluding them from any return to a normal life In-Excess should be ashamed and hopefully closed down for such disgraceful inability to open in accordance with English Law

I went into the Christchurch branch

I went into the Christchurch branch today picked up a metal fuse spur of the shelf it was ticketed at 3 25 so i took it to the counter ans she tried to charge me 5 so we went back to the shelf all were labelled up the same 3 25 in small print on the shelf was a label saying 5 she said well it will cost you 5 and thats tough the law says they can remove them for 24 hours ans relabel them so i went to city electric and it cost me 4 50 for the same item I have been into In-excess in poole most every week and probable spend 10 a time after being treated like this Never again i was going to buy a load of there wood so back to the timber yard they deliver as well

very unimpressed went in to order an

very unimpressed went in to order an expensive hand made one off table to be told they can t sell it that day and will call me back 2 days later as it was bank holiday and the manager was away to arrange delivery etc no call 2 days later so called them up to be told its sold this morning and nothing can be done as its now labeled as sold when we explained we had put our name to this days ago and this was in the order book we were told well they didn t see it in the book and staff had not passed on message no real apologie only sorry its sold customer service nil points not even offered to try and get a similar one totally rubbishupdate 20 6 23after a quick reply from the service team explaining we would be contacted and the case looked in to quickly by the Salisbury branch 2 weeks later we have had nil contact no apology no care this shows the lack of customer care and respect to anyone no investigation no help no offer to order another item nothing i would never recommend this branch its a complete farce run by inept management and staff if only i could give minus stars

In excess christchurch an ok shop and

In excess christchurch an ok shop and i and my dad before me have used this store however i have become very disappointed and disheartened when my son worked there he has adhd and has struggled to become part of working life not many people realise how much its a struggle for them my son gave them 3years struggled and carried on but the management assistant manager and manager constantly bullied him whilst also giving him far too much stress my son had a relationship breakdown and had to move 15 miles away but they chose to bully and not help i would urge anyone who wants to work here be careful with your mental health horrible management adam i also will never shop here again Wages for week in hand also not paid