Inpost Reviews

Empresa de Paquetería Europea | InPost

inpost.es
3.62
131 reviews
Great Rating
Based on 131 user experiences

Rated 3.62 out of 5 by 131 Happy Customers

44.3%
15.3%
13.7%
11.5%
15.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 131 reviews

The majority of reviews for Inpost are highly positive, with customers praising the service as easy, fast, and reliable for both sending and picking up parcels. A significant number of negative reviews detail specific problems such as missing packages, delivery delays, poor customer service, and issues with locker locations or PIN codes. Positive feedback consistently highlights the convenience and efficiency of the service, while negative feedback focuses on operational failures and communication issues.

What customers love
  • Quick pickup
Common concerns
  • Package lost
  • PIN code issues
  • Wrong location

Last updated 3 weeks ago

Y

Buena tienda con incompetente empleada

Generally I trust Inpost but occasionally things go missing and it takes a while to get an answer The tracking is pretty basic It says departed and arrived at sort facility but doesn t tell you where those sort facilities are However most of the time the parcels reach their destination without any delays so I would recommend Inpost
U

Dif cil de encontrar el locker ya que

The young woman at the counter did not correctly enter our package number and insisted that our package had not arrived even though we showed her the carrier s notification email informing us that the package had been delivered to their store the day before and was ready for our collection She had no doubt that she might have entered a wrong number and simply insisted that the package had not yet been delivered to their store She kept asking us to come back later Fortunately his manager came and asked her to re-enter our package number and that s how we were able to recover our package thanks to his manager Other than that the shop sells good organic produces at reasonable prices
L

Some items are damage a little bit

Dif cil de encontrar el locker ya que hay varias entradas a la l2 del metro se deber a especificar la calle
J

Este Locker tiene direction mal en

Este Locker tiene direction mal en google map Segunda Locker es en Casa los pinos y en resultado es abierto a las 9 de 20 no 24 horas por la dia
D

Disappointed

I have used InPost services numeral times and was always happy with the company The dropping off of parcels at a shop point is very efficient and guaranteed The pick up in a locker has always worked perfectly UP TO NOW Unfortunately I have now just before Christmas encountered a problem where to code sent didn t open the locker and gave me an error message InPost is NOT helpful on these issues -
U

No PIN code

I ordered on Tuesday and a week later on Tuesday the tracking system showed that the order had beenn delivered to my local locker Sadly I had not received an email or sms with the PIN code which is needed to collect my package from the locker I waited until Wednesday and then had to write to the retailer and to InPost for help Finally after some correspondence I received the code and I then collected my package It would have been a 5 star experience if I had had the PIN code by email immediately the package arrived at the locker
M

The TAHA mobile shop did not check for

The TAHA mobile shop did not check for my identification nor control the code
K

Map location wasn t accurate for the

Map location wasn t accurate for the pickup point showed incorrect barber No tracking updates were given

About Inpost

Ofrecemos paquetería a más de 66.000 puntos de recogida. Nuestra misión es ofrecer un servicio de paquetería: más sostenible, eficiente y económico.

United States

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