Integrar Reviews

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Agnieszka Sk

1 year ago

Got the job done and in last weeks of December too

The online portal didn t work and there were some redundant emails but the fact that the offer took just three weeks to complete and in December which is usually write off to get things done is praiseworthy My caseworker was Dawn I understand they manage this on behalf of the bank so those who complain about not being able to speak to someone need to understand that they re not here to do hold customer s hand Before integrar I was working on another offer with another bank and provider and using the app was inadequate and caused many delays By comparison here the comms were prompt and clear Got the job done

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Charlotte Faulkner

1 year ago

Initially slow to respond but in the end really pleased

After an initial lack of communication Matthew Brown took over our case and was really helpful and responsive to emails Everything has gone smoothly at what we appreciate is an incredibly busy time for the team It d be great if the customer portal could be updated more though

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J G Corr

1 year ago

all went through easily

There were a few hitches in getting my mortgage completed no fault of Integra In the end once these issues were resolved it all went through easily My case workers were Megan and Matthew and they did a good job keeping me informed and being professional at all times

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Consumer

1 year ago

The online process was quick and

The online process was quick and updated in real time daily I was always aware of where things were at Looking back there was maybe too much info given although I suppose it s better than not enough Questions are answered quickly and knowledgeably by Jamil and his colleagues Overall a scary process made easy

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J K JONES

1 year ago

Our contact Hameem was a star

Our contact Hameem was a star he always came back to me super quick and resolved my concerns but my concerns were mostly due to automated emails Hameem confirmed he had all docs except two automated email kept advising three docs missing - when we pay for certification it is a concern that we need more appointments and need to pay more I started ignoring automated emails and only listening to Hameem Five stars for Hameem

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michael horness

1 year ago

The intergrar portal is the best

The intergrar portal is a great way of keeping yourself in the know rather than having to keep phoning emailing and asking someone to reply with how things are going The caseworkers working on my re-mortgage Sandra and Lucy were swift and knowledgable in replies to my query s through out I myself prefer using email as the main point of contact rather than phone calls as evrything is recorded that way and I can alway look back through them for point of reference Nice flowing process all the way through

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Alkesh

1 year ago

Had to use Integrar to remortgage as

Had to use Integrar to remortgage as moved to HSBC I was fearing the worst but the process overall was quite swift and the email updates were frequent There were a couple of occassions where I had to chase them via telephone but they answered promptly My advise is that you correctly follow their instructions via the portal and over email But also request that they provide assurances that you have no outstanding actions each step of the way

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Pawel Wiza

1 year ago

Great service

Integrar was chosen by my lender in order to oversee my remortgage Despite working under time pressure they managed to convey the process on time in just over 6 weeks They were communicating well and responded quickly to my enquiries I am more than happy with the process I would like to compliment my caseworker Kalpesh Karia and the whole team

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Adrian

1 year ago

Thank you Integrar

Thank you Integrar Worked efficiently and quickly ensured our remortgage was sorted on time and we felt we were in safe hands - thank you Emily and Jake Integrar responded promptly to a query we had We had some difficulties using the portal The email updates were definitely appreciated but some of them being automated conflicted slightly with each other - only minor points though and we were overall very happy

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Rory

1 year ago

Efficient re-mortgage service provided

Efficient re-mortgage service provided by Aissa and Chris at Integrar particularly dealing with our Declaration of Trust

Rated 3.57 out of 5 by 140 Happy Customers

Got the job done and in last weeks of December too

Initially slow to respond but in the end really pleased

all went through easily

The online process was quick and

Our contact Hameem was a star

The intergrar portal is the best

Had to use Integrar to remortgage as

Great service

Thank you Integrar

Efficient re-mortgage service provided

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