Integrar Reviews

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integrar.services
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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AI Review Summary Based on 140 reviews

Customers report a mixed experience with Integrar, highlighting efficient and responsive service from individual caseworkers alongside systemic issues. Positive feedback centers on specific employees who are described as helpful, professional, and proactive in communication. Conversely, recurring complaints point to poor overall communication, an impersonal automated system, organizational inefficiency, and data handling errors that cause delays and stress. The service is frequently described as expensive, and while some processes are completed quickly, others suffer from inconsistencies and repeated requests for information.

What customers love
  • Helpful caseworker
  • Quick completion
Common concerns
  • Disorganized process
  • Data handling errors
  • Expensive pricing

Last updated 4 weeks ago

A

Got the job done and in last weeks of December too

The online portal didn t work and there were some redundant emails but the fact that the offer took just three weeks to complete and in December which is usually write off to get things done is praiseworthy My caseworker was Dawn I understand they manage this on behalf of the bank so those who complain about not being able to speak to someone need to understand that they re not here to do hold customer s hand Before integrar I was working on another offer with another bank and provider and using the app was inadequate and caused many delays By comparison here the comms were prompt and clear Got the job done
C

Initially slow to respond but in the end really pleased

After an initial lack of communication Matthew Brown took over our case and was really helpful and responsive to emails Everything has gone smoothly at what we appreciate is an incredibly busy time for the team It d be great if the customer portal could be updated more though
J

all went through easily

There were a few hitches in getting my mortgage completed no fault of Integra In the end once these issues were resolved it all went through easily My case workers were Megan and Matthew and they did a good job keeping me informed and being professional at all times
C

The online process was quick and

The online process was quick and updated in real time daily I was always aware of where things were at Looking back there was maybe too much info given although I suppose it s better than not enough Questions are answered quickly and knowledgeably by Jamil and his colleagues Overall a scary process made easy
J

Our contact Hameem was a star

Our contact Hameem was a star he always came back to me super quick and resolved my concerns but my concerns were mostly due to automated emails Hameem confirmed he had all docs except two automated email kept advising three docs missing - when we pay for certification it is a concern that we need more appointments and need to pay more I started ignoring automated emails and only listening to Hameem Five stars for Hameem
M

The intergrar portal is the best

The intergrar portal is a great way of keeping yourself in the know rather than having to keep phoning emailing and asking someone to reply with how things are going The caseworkers working on my re-mortgage Sandra and Lucy were swift and knowledgable in replies to my query s through out I myself prefer using email as the main point of contact rather than phone calls as evrything is recorded that way and I can alway look back through them for point of reference Nice flowing process all the way through
A

Had to use Integrar to remortgage as

Had to use Integrar to remortgage as moved to HSBC I was fearing the worst but the process overall was quite swift and the email updates were frequent There were a couple of occassions where I had to chase them via telephone but they answered promptly My advise is that you correctly follow their instructions via the portal and over email But also request that they provide assurances that you have no outstanding actions each step of the way
P

Great service

Integrar was chosen by my lender in order to oversee my remortgage Despite working under time pressure they managed to convey the process on time in just over 6 weeks They were communicating well and responded quickly to my enquiries I am more than happy with the process I would like to compliment my caseworker Kalpesh Karia and the whole team
A

Thank you Integrar

Thank you Integrar Worked efficiently and quickly ensured our remortgage was sorted on time and we felt we were in safe hands - thank you Emily and Jake Integrar responded promptly to a query we had We had some difficulties using the portal The email updates were definitely appreciated but some of them being automated conflicted slightly with each other - only minor points though and we were overall very happy
R

Efficient re-mortgage service provided

Efficient re-mortgage service provided by Aissa and Chris at Integrar particularly dealing with our Declaration of Trust

About Integrar

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Frequently Asked Questions

Integrar specializes in remortgaging and refinancing services for both customers and lenders, including banks, building societies, mortgage brokers, estate agents, and financial advisors.

Integrar handles thousands of remortgages monthly, leveraging deep process knowledge and significant investments in systems to manage transactions quickly and efficiently.

Customers can contact the dedicated Remortgage team via email at [email protected].

Integrar holds professional indemnity insurance with a compulsory minimum level of cover of £3 million, in accordance with the Solicitors Indemnity Insurance Rules.

Clients can provide feedback via specified channels such as Google. For dissatisfaction, they should contact the Customer Services Manager at [email protected].

About Integrar

Home - Integrar

Integraris a market leader in the provision of remortgaging and refinancing services. The company specialises in delivering remortgage services for lending institutions and intermediaries, including banks, building societies, mortgage brokers, estate agents, and financial advisors. Integrar handles thousands of remortgages every month, demonstrating deep process knowledge and a significant investment in systems that manage transactions quickly and efficiently.

The company is committed to providing the best possible service to its clients and customers. It understands the critical need for speed and the requirement to keep clients and customers consistently updated on transaction progress. These elements form core parts of its operational processes. Clients can contact the dedicated Remortgage team via email at [email protected].

For Customers

Whatever the reason for remortgaging a home, Integrar’s service is designed to provide a smooth transaction. The company offers a dedicated remortgage service tailored to meet the needs of individuals looking to complete their remortgage efficiently.

For Lenders

Integrar provides solutions for banks, building societies, and other mortgage lenders managing commoditised remortgages. The company brings depth of skills and experience to handle these transactions on behalf of lending institutions.

Professional Indemnity Insurance

Integrar holds professional indemnity insurance which, in accordance with the Solicitors Indemnity Insurance Rules, provides a compulsory minimum level of cover of £3 million.

Feedback and Compliance

Integrar strives to provide clients with the very best service and invites feedback through specified channels. Should a client be dissatisfied with the service provided, they are directed to contact the Customer Services Manager via a dedicated email address. The company has also made important updates to its Privacy Policy to improve transparency, reflecting recent legal requirements regarding data handling, international data transfers, and complaints processes under new regulations.

Company Compliance and Contact

  • SRA Number: 666740
  • © 2026 Knights Professional Services Limited

For further information, users can review the company’sCookie Policy,Privacy Policy, andComplaint Policy. The website also provides links for customer login and direct communication with the Integrar team.