Integrar Reviews

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integrar.services
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers report a mixed experience with Integrar, highlighting efficient and responsive service from individual caseworkers alongside systemic issues. Positive feedback centers on specific employees who are described as helpful, professional, and proactive in communication. Conversely, recurring complaints point to poor overall communication, an impersonal automated system, organizational inefficiency, and data handling errors that cause delays and stress. The service is frequently described as expensive, and while some processes are completed quickly, others suffer from inconsistencies and repeated requests for information.

What customers love
  • Helpful caseworker
  • Quick completion
Common concerns
  • Disorganized process
  • Data handling errors
  • Expensive pricing

Last updated 4 weeks ago

K

Great Experience thank you Nimco

I had a great experience with Nimco for the completion of my re-mortgage There was only one slight issue whereby the completion date was a few days later than I had asked for but after I emailed this was changed within 30 mins of asking to the earlier date which I really appreciated They were quick to reply to emails and the online tracker was really handy in keeping me updated and understanding next steps Completion day itself went very smoothly Would definitely recommend
C

Integrar completed my btl within 6weeks

Integrar completed my btl within 6weeks for Accord lenders They respond to every of my queries They are very approachable and consistent My case worker was brilliant and accessible at every time for further clarification regarding the mortgage Frankly they kept keeping me updated I will use them for my residential mortgage They are very good in what they do A job well done Keep it up
R

Top quality service

Top quality effective informative and most importantly - fast service I was kept updated consistently throughout the course of my remortgage by Chelsea and Nimco at Integrar The portal provided is really useful it s great to be able to visualise the remortgage process and see what comes next Quality service all round
J

Integrar have recently completed a remortgage

Integrar have recently completed a remortgage for one of my clients The case was managed by Mahvish I have had some pretty shocking experiences with Integrar as a broker however it seems of late that changes have been made and the service has significantly improved Mahvish on this particular case was outstanding Thank you Mahvish for all your help I hope you get feedback from this review James JRM Mortgage Solutions
A

I would like to thank all at integrar

I would like to thank all at integrar for all their help and support dealing with my remortgage which went smoothly A particular mention to Jake and all Team Jenkins for all of their outstanding contributions
M

What an amazing company you are

What an amazing company you are Thank you so much for helping me with my mortgage and making sure it went through quick and smoothly A special thanks to Jitesh you are amazing I would definitely recommend your company and I will be using yourselves in the future
H

Professional team

I got very good support from Integrar especially from Carl I was let down badly with my online broker and was well behind meeting my re-mortgage application deadline Carl and the team went an extra mile to help me with remortgaging on time and avoiding paying much higher interest rate I highly recommend this company
A

Super Smooth Process by Chris Devaney

I am always wary that legal firms will find ways to charge for anything but this whole process was fantastic and no hidden extra charges Excellent regular communication via email timely responses to my email queries by Chris Devaney on every occasion and the portal was also updated Expectations were clearly communicated for completion date which was achieved on time Thank you Chris D and also Jake Houlding-Ward for his work
J

Quick nuff said

Quick easy no frills Messages and questions were answered quickly We provided all the required documents and everything went so smoothly it was almost scary I have never had such an easy remortgage before Correspondence was clear and reassuring that things were going to happen on said date Wish I can use them again when I remortgage but I guess they only work for HSBC Our handler Chloe L was very professional Jake H was also quick to respond
B

Intergrar have been brilliant

Intergrar have been brilliant always keeping us updated and very easy to contact over the phone Our case handler was Brandon who has done everything very quick was friendly and efficient Would definitely use them again as we have a great customer experience with them

About Integrar

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Frequently Asked Questions

Integrar specializes in remortgaging and refinancing services for both customers and lenders, including banks, building societies, mortgage brokers, estate agents, and financial advisors.

Integrar handles thousands of remortgages monthly, leveraging deep process knowledge and significant investments in systems to manage transactions quickly and efficiently.

Customers can contact the dedicated Remortgage team via email at [email protected].

Integrar holds professional indemnity insurance with a compulsory minimum level of cover of £3 million, in accordance with the Solicitors Indemnity Insurance Rules.

Clients can provide feedback via specified channels such as Google. For dissatisfaction, they should contact the Customer Services Manager at [email protected].

About Integrar

Home - Integrar

Integraris a market leader in the provision of remortgaging and refinancing services. The company specialises in delivering remortgage services for lending institutions and intermediaries, including banks, building societies, mortgage brokers, estate agents, and financial advisors. Integrar handles thousands of remortgages every month, demonstrating deep process knowledge and a significant investment in systems that manage transactions quickly and efficiently.

The company is committed to providing the best possible service to its clients and customers. It understands the critical need for speed and the requirement to keep clients and customers consistently updated on transaction progress. These elements form core parts of its operational processes. Clients can contact the dedicated Remortgage team via email at [email protected].

For Customers

Whatever the reason for remortgaging a home, Integrar’s service is designed to provide a smooth transaction. The company offers a dedicated remortgage service tailored to meet the needs of individuals looking to complete their remortgage efficiently.

For Lenders

Integrar provides solutions for banks, building societies, and other mortgage lenders managing commoditised remortgages. The company brings depth of skills and experience to handle these transactions on behalf of lending institutions.

Professional Indemnity Insurance

Integrar holds professional indemnity insurance which, in accordance with the Solicitors Indemnity Insurance Rules, provides a compulsory minimum level of cover of £3 million.

Feedback and Compliance

Integrar strives to provide clients with the very best service and invites feedback through specified channels. Should a client be dissatisfied with the service provided, they are directed to contact the Customer Services Manager via a dedicated email address. The company has also made important updates to its Privacy Policy to improve transparency, reflecting recent legal requirements regarding data handling, international data transfers, and complaints processes under new regulations.

Company Compliance and Contact

  • SRA Number: 666740
  • © 2026 Knights Professional Services Limited

For further information, users can review the company’sCookie Policy,Privacy Policy, andComplaint Policy. The website also provides links for customer login and direct communication with the Integrar team.