Intermedia Reviews

Intermedia | Unified Communications, business email, cloud voice, web/video/cont...

intermedia.net
3.71
125 reviews
Great Rating
Based on 125 user experiences

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Rated 3.71 out of 5 by 125 Happy Customers

48%
16%
11.2%
8.8%
16%
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AI Review Summary Based on 125 reviews

Intermedia receives consistently high ratings for customer service, with users praising knowledgeable, responsive, and helpful support staff. The platform is described as reliable for core functions such as email and phone systems, with strong feature sets and business value. However, recurring issues include difficult-to-navigate interfaces, complex or unintuitive user flows, and occasional system problems like call drops, email delivery issues, and integration limitations. Several long-term users report deteriorating service quality, billing disputes, and challenges with account management or cancellation.

What customers love
  • Excellent customer service
  • Reliable email and phone systems
  • Feature-rich platform
  • Helpful technical support
  • Good value for price
Common concerns
  • Complex user interface
  • Billing and account issues
  • System reliability problems
  • Difficult cancellation process
  • Poor integration options

Last updated 2 months ago

S

I ve used Intermedia services for corporate exchange service

I ve used Intermedia services for decades and they have consistently offered high quality services and support during the entire time Intermedia mail has never failed our businesses and has always kept current with advancing needs Intermedia support is exceptional Even the smallest request is handled professionally efficiently effectively and is tracked and run through a streamlined process Large ones have never involved Intermedia issues their services have been rock solid When we ve had issues they have gone the extra mile always
D

It Was A Rough Start But It s Great Now

I m not going to lie it was rough at the beginning when the office switched to Intermedia but now it works great The calls are crystal clear and the mobile app is great as well I can still take calls from the office on my mobile phone so I can still get important calls from work and I don t have to carry around a second work phone It s great Overall I really do love this product now
M

Very happy with customer service

Very happy with your customer service as they have been very helpful each time we have needed them As a business owner this shows me that the trainers of your customer service are very good
P

My problem was fully resolved

My problem as resolved The support person was a good listener and spoke very clearly to me I own and operate a software development company and would be happy if my support staff were like this
S

Avra was great

Avra was great He was very knowledgeable at solving the issue I had and As we personable It s great to talk to another human not just a person without emotion or energy love for what they do
J

OWA-only Accounts and Public Folders

I was having an issue adding access for an OWA-only account to a Public Folder The solution support has in place was easy to follow and I was able to grant permission for the user Outstanding
C

When I opened my small business I

When I opened my small business I needed a phone line but I needed it to be portable I did some research and chose Intermedia and I was very happy with my decision From the start the service has been excellent as well as the customer service
P

Great Value and Great Service for any size Business

We have used Intermedia for our business telephone for many years and have been pleased with their excellent service and the great tech support that they provide I highly recommend any business give them a try They have great value and great service
M

First Time Calling for Tech Support

I am new to Intermedia and had to call in to Tech Support to resolve an issue I pressed a wrong button or two Their support was excellent - listened to my issues and resolved them quickly
N

Ernesto is an asset to Intermedia

Ernesto is an asset to Intermedia It was a pleasure speaking with him He is very knowledgeable and resolved my questions quickly Customer service from Ernesto is top notch

About Intermedia

Intermedia is a leading one-stop shop for unified communications, business email, VoIP, web/ video/ content sharing, identity & security services. Learn more

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Frequently Asked Questions

Intermedia is a provider of unified communications and cloud-based business services, offering a one-stop shop for organizations seeking integrated communication and security solutions. Their platform unifies calls, meetings, chat, email, and customer interactions within a single workspace, powered by AI capabilities.

Intermedia's core offerings include Unified Communications (voice, video conferencing, messaging, and contact center functionality), Email and Microsoft 365 solutions, Cloud Collaboration tools like SecuriSync and Backup for Microsoft 365, and Identity and Security services focused on compliance, identity management, and malware protection.

Intermedia targets industries such as healthcare, automotive, education, legal services, financial services, and retail, providing tailored solutions like responsive patient experiences, streamlined legal workflows, and secure financial communications.

Intelligent Communications combines AI capabilities with everyday business tools to improve clarity, decision-making, and customer experiences. It transforms calls, chats, and meetings into actionable intelligence, driving efficiency and better outcomes.

Intermedia has been recognized as the Best Business Phone System, Best VoIP for Ease of Use, and Best All-in-One UCaaS. It has also earned J.D. Power-certified 24/7 support and serves as a trusted partner for businesses and MSPs.

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About Intermedia

Intermedia: Unified Communications and Cloud Business Solutions

Intermedia, available at intermedia.net, is a provider of unified communications and cloud-based business services. The company positions itself as a one-stop shop for organizations seeking integrated communication and security solutions. Intermedia serves businesses with a portfolio that includes business email, cloud voice, web and video conferencing, content sharing, file backup, identity and access management, and security services.

Core Offerings and Platform Approach

Intermedia’s platform is built around unifying calls, meetings, chat, email, and customer interactions within a single workspace. The company emphasizes Intelligent Communications, which combines AI capabilities with everyday business tools to improve clarity, decision-making, and customer experiences. Its solutions are designed to align teams and support business outcomes through a single provider and platform.

Key Product and Service Areas

  • Unified Communications:Includes voice, video conferencing, messaging, and contact center functionality.
  • Email and Microsoft 365:Business email solutions and integration with Microsoft 365, including Exchange email and Copilot.
  • Cloud Collaboration:Tools for web and video content sharing and file backup under brands such as SecuriSync and Backup for Microsoft 365.
  • Identity and Security:Services focused on security, compliance, identity and access management, and protection against malware, phishing, and viruses.
  • Reliability and Support:J.D. Power-certified 24/7 support and assistance focused on industries such as healthcare, legal services, and financial services.

Industry Focus and Customer Experience

Intermedia targets specific industries including healthcare, automotive, education, legal services, financial services, and retail. The company highlights use cases such as delivering responsive patient experiences, streamlining legal workflows, and supporting secure financial communications. Customer stories and partner testimonials are featured prominently to illustrate real-world outcomes and benefits.

Partners and Recognition

Intermedia collaborates with managed service providers, system integrators, and distribution partners. The company reports a large base of businesses and partners, and it has received recognition in analyst and review programs. Resources such as demos, blog content, product reviews, and a content library are available through its website.

Getting Started and Contact

Organizations and solution providers can request demos, connect with Intermedia for sales discussions, or explore partnership opportunities. The website provides multiple channels for support and sales inquiries, along with access to resources such as product overviews, legal agreements, and privacy information. Intermedia positions its offering as a unified approach to communications, security, and cloud services for businesses seeking an integrated solution.