Intermedia Reviews

Intermedia | Unified Communications, business email, cloud voice, web/video/cont...

intermedia.net
3.71
125 reviews
Great Rating
Based on 125 user experiences

Rated 3.71 out of 5 by 125 Happy Customers

48%
16%
11.2%
8.8%
16%
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B

Intermedia s customer support has been exceptional

Intermedia s customer support has been second to none in all the years we ve worked with them Its quick and easy to get tech support on the phone they are always pleasant to work with and they always resolve the issue quickly I wish every company provided this level of service
E

Easy cancellation

We had to cancel our service due to a death in the family I requested and got callback within a few minutes The person that helped me had good information knew what to do and handled everything No problems at all We hated canceling the service because it had been excellent but due to changing family situation we didn t need it anymore
K

Great CS

My company email was down and we cannot receive or send to outside the network We called up and got immediate help Even though the problem wasn t on their side we received clear instructions of what to do and tell our hosting provider to get it fixed
D

The Angels of Tech Support

There is not any company hands down I ve experienced that provides better customer care than Intermedia I never feel like my lack of tech ability to solve my problems is ever looked down upon - they have the patience of saints to see anything I bring to them through This is why I ve been with them for 20 years and will never change I m a micro-small customer and they treat me like I m a million-dollar customer
J

One of my emails would not connect

One of my emails would not connect through Outlook OWA worked fine Called Intermedia tech support First level of support determined probable cause was a corrupted profile since we had several both active and inactive This tech transferred me to an expert tech level and that tech quickly made a new profile and after confirming all working he deleted the old profiles Now Outlook working just fine Both techs were knowledgeable and accurate with assessments and fixed the problem quickly I recommend Intermedia
J

Mangal D was very helpful

I was assisted by Mangal D at Intermedia He was very helpful and with his assistance we were able to activate the token for the MFA rollout for my Outlook access He explained everything clearly as we went along and answered all my questions The process went very smoothly and efficiently
S

Switched from Nextiva

Since switching from Nextiva to Intermedia I have a lower bill better technical support more control over our office s devices and a much easier-to-use dashboard Plus the live call onboarding to help me set up the PBX was much appreciated I m glad I found this company
R

Intermedia has the Best Tech Support

Anyone not using Intermedia for housing your E-mail and leasing Microsoft Office 365 from is doing themselves a disservice Intermedia has the best 24 7 tech support 365 days a year We have been using them for our law firm for many many years and can t be happier Robert Tucker
D

I had a problem adding my exchange emails to my phone

I had a problem adding my exchange emails to my new iphone I phoned Intermedia and spoke to Svetlana who was very kind and patient with me She then referred me to Insha from the email specialist team Insha also followed up with a call today to check that everything was working Both staff should be commended for their exceptional customer service skills
B

Top Notch Company

We have used Intermedia as our Exchange host and for file sharing for last several years and their systems have been extremely consistent no down time log in issues etc when we have needed customer support it has been easy to reach by phone and issues resolved while on the call

About Intermedia

Intermedia is a leading one-stop shop for unified communications, business email, VoIP, web/ video/ content sharing, identity & security services. Learn more

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