Interserver Reviews

The tech Suparno who finally attended to my chat was very good Answered all my questions Updated my account for me Was very polite very knowledgeable The wait time however was horrendous Started at 18 in line with 1 5 hr wait time which I felt was reasonable But as my place in line decreased to 9 my wait time increased first to 2 hours then to 3 I persevered made dinner ate did the dishes some filing cleaned my a c filter sorted thru some books suddenly I heard the tweep alerting me someone was ready to chat Maybe it was the time I initiated chat late in the day that mattered I chatted before w someone interserver net the wait time was much shorter 30 min But the tech I chatted with then took much longer pauses to answer my questions Or so it seemed I did a lot of research on hosting companies before I selected interserver net The only ones who were Johnny-on-the-spot with chat were ones that charged comparatively big bucks The only ones who had competitive pricing were overseas - their response to emails times were non-existant or had a 24 hr lag time in response none were around when I tried to chat although they boasted 24 7 support I m just getting started with interserver net hosting Site Pad so am hopeful once I get the hang of things started after the update Suparno did on my DNS propagation I will be rolling need for support won t be such an issue Overall I feel they offer a good product for what they charge And I eventually got good support after a lengthy waiting period so I ll stick with them hope I don t need to contact them often

Your customer care probably needs more people because the waiting time is long

Sometimes I m facing the hosting server error but support team can t tell me what can I do for it and how to improve it

very urgent InterServer online service team all are kind and good but live chat it s terrible working please you have to do something updated with the new systems which can work easily and rapidly

It took a very long time to get my problem solver many many messages for a simple solution the staff were very courteous and we got the problem solved after hours of messaging

So far I have used your services within hours but I m impressed especially with the support However I need to use it for some time before I can say anything further

Though it was a bit strenuous because I haven t done something like this before this was my first experience in hosting a site Though I have been into programming for long buy thank God I was able to take a bold step on my own

I have been on Interserver for about 4-5 years and most of that time the service has been very good however it has gone downhill rapidly over the past 2-3 weeks I have had nothing but problems as Interserver tried to replace servers that weren t working with other servers and then reverted back to the original server That going back-and-forth has led to constant turmoil This morning I am unable to reach my server at all my email is not working I m losing important emails and I ve had three open trouble tickets with no response for about two hours Edit After I wrote this review Stacey an Interserver Manager contacted me and took a personal interest in resolving my problems I appreciate her help

It is indeed a very good time being chatting with your agent Though the requested service wasn t an immediate effect as I expected However the Upgrade Options should be made available accessible and option to everyone otherwise you re complicating the issue that needs to be simplified Regards

Good prices services and great customer support However after working with different hosting companies we were surprised to find out after we set up our server that they have no firewall and ports we need open but not to the internet cannot be protected Found it very strange So wasted my setup fee and month of payment along with time If a firewall isnt needed their service is good