Isoa Reviews

ISO International Student Health Insurance

isoa.org
3.91
103 reviews
Great Rating
Based on 103 user experiences

Rated 3.91 out of 5 by 103 Happy Customers

57.3%
16.5%
4.9%
2.9%
18.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 103 reviews

Overwhelmingly positive feedback highlights responsive, helpful, and quick customer service, particularly via WeChat and WhatsApp, with fast claim resolution and guidance. Many customers appreciate affordable pricing and smooth assistance for international students, including help with enrollment and plan changes. A recurring theme is efficient support for university compliance and claim issues. Some negative reviews criticize poor coverage, claim denials, and high out-of-pocket costs, often citing misleading expectations or pre-existing condition disputes. The contrast indicates strong service for compliant cases but significant dissatisfaction when claims are contested or coverage falls short.

What customers love
  • Quick response time
  • Helpful customer service
  • Affordable pricing
  • Smooth enrollment
  • Effective claim resolution
Common concerns
  • Denied claims
  • Poor coverage
  • High out-of-pocket costs
  • Limited network
  • Pre-existing condition disputes

Last updated 2 days ago

H

The customer service is great and efficient

Jessie Thank you very much to Jessie and Yuchen for their always help With their help we are no longer lonely and helpless in a foreign country This is a particularly considerate service team I would recommend
A

All the time I had a doubt problem with

The customer service is great for international students I had some problems with the overlap plans Jessi helped me a lot in choosing and transferring my insurance plans very efficient
C

Super quick and helpful answers

All the time I had a doubt problem with the insurance they were always helpful and quick to answer such as today when I sent an email in the morning and quickly received an explanation with all the details I recommend this insurance for students because it is low cost and when you need to use it if it is an injury or disease it has a good covered
D

Incredibly helpful people

Super quick answers emails and really helpful Helped me to enroll into insurance plan without any problems The customer care team is great Highly recommend
A

the best insurance plan for

Incredibly helpful people I moved to US from work and had never experienced health care as it is done here They have a WhatsApp contact option and the replies are always quick and helpful Couldn t recommend enough
G

Effective customer service and Affordable price

the best insurance plan for international students Always get great support from their customer service team and easy claims too
X

Thanks for ISO to waive my fee

Impressive Service and the team is very helpful when I need help Affordable plans and I would recommend to all students
A

Detail of Coverage what needed and clear communication

Thanks for ISO to waive my fee And their customer service is fast and precise to solve my question I appreciate their help
H

Their answers are very useful

ISO helped me understand what is covered and what it means as i am new to the country They provided me with an competitive rate and Good coverage I would highly recommend them to any international student

About Isoa

The leading provider of insurance plans for international students. Access your account page or enroll in an affordable plan option today!

United States

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