not bad
not bad worthy
AI Review Summary
Based on 103 reviews
Overwhelmingly positive feedback highlights responsive, helpful, and quick customer service, particularly via WeChat and WhatsApp, with fast claim resolution and guidance. Many customers appreciate affordable pricing and smooth assistance for international students, including help with enrollment and plan changes. A recurring theme is efficient support for university compliance and claim issues. Some negative reviews criticize poor coverage, claim denials, and high out-of-pocket costs, often citing misleading expectations or pre-existing condition disputes. The contrast indicates strong service for compliant cases but significant dissatisfaction when claims are contested or coverage falls short.
What customers love
- Quick response time
- Helpful customer service
- Affordable pricing
- Smooth enrollment
- Effective claim resolution
Common concerns
- Denied claims
- Poor coverage
- High out-of-pocket costs
- Limited network
- Pre-existing condition disputes
Last updated 1 day ago
J
julidagnese
Bad claim administrator led to customer dissatisfaction - customer department took care of it after my bad review
After a bad experience with the company I made a review here and just after that HealthSmart solutions the company that manage the claims for Isoa plans contacted to solve my case In summary I had an infection in my ear channel and they considered pre-existing condition I kept insisting on it cause it is totally unreasonable I sent all information called at least 20 times and the attendants always told me that it would be reviewed and that I should call again My physicist provided all my medical records to prove that they were being unethical and after months and months of attempts I ended up sending an appeal letter and even though they denied my claim with poor explanation After I made this review here Isoa finally could see my bad experience and worked with its claim administration to finally review and correct the situation They ended up paying for all expenses after some calls and negotiations as an attempted to diminish all inconveniences and situation that I went through I feel comfortable now that they did it and the company image looks much better to me now Although they demonstrated pro activity in solve a customer dissatisfaction it is clear that there is a lot of room for improvement It is not acceptable that a situation must be brought up this way to capture the company s customer service attention At least there is someone dedicated and monitoring it I sincerely hope that my case triggered some actions that will led to improvements that enhance customer experience with Isoa Since they solved the situation after all I updated my review to reflect the last facts
O
Odinaka Okeke
The agent I spoke to was knowledgeable
The agent I spoke to was knowledgeable and straightforward
A
Arelis Uribe
You should have translators or
You should have translators or multilingual profesional who can speak different languages Remember international students
M
Marie
Jenny was very helpful by email when
Jenny was very helpful by email when trying to get answers to some questions I had re the ISO elite care plan However I do feel having some extra staff to answer the telephone would be good as it was impossible to get through The phone line is constantly engaged TKU Jenny Best Regards Marie