Italotreno Reviews

Unsafe trains uncomfortable journeys

The most unsafe and uncomfortable journey ever I am travelling on an italo train and am surrounded by people with a pneumonia-style cough They don t wear a mask I talked to the onboard staff and they don t care Please don t travel on Italo trains They are unsafe and pose a health risk

We travelled from Verona to pisciera And paid 5 times as much as necessary

We travelled from Verona to pisciera del Garda Someone from Italo helped us as we were clueless tourists We paid 30 one way for 2 adults On our way back we paid 6 20 for the both of us with trenitalia Which made a lot more sense for ONE stop and a 10min travel We obviously asked the information stop at Italo why we had to pay SO MUCH more and they told us they re not at fault if we didnt price check I m sorry but we ve never been here before and relied on your help and you absolutely screwed us over Absolutely unacceptable Always double check what they re trying to sell you because obviously they don t know themselves

Small dog transport

We fonte speak italiano We bought ticket in internet We read thatsmall dogs are transported free In the train the officer ask me to play 90 because the dog was nota in a box He show me a paper where os written that He is right In the morning we ussed Dame train and the men Said nothing We are tourist prop e why do T explain that instead of passes a Bill

1 star because 0 isn t possible

1 star because 0 isn t possible Horrible company always late by at least 35 minutes but usually an hour Use a better company than this

Horrible and arrogant service

Horrible and arrogant service They cancelled my trainline and informed me by mail I wanted to get a refund but the number they provided was giving me only some prerecorded message in Italian I don t speak Italian It was not possible to make a reply to the mail So I was stuck Never got a refund never got a ride

Wish i could give zero

Wish i could give zero My train from Venice to Milan was cancelled I had to pay huge sums to travel by bus to Milan to catch my flight Of course a lost money paid for activities in Milan also Called customer service and was told I d be automatically refunded in 30 days 30 days no refund and was told I m too late for a refund DO NOT USE THEM Is there no regulator monitoring this company

NOT RECOMMENDED AT ALL

I regret to say that I would rate it zero if possible Our train experienced a staggering 7-hour delay from Milan to Rome Despite contacting customer service and being assured of a refund within 30 days no money has been returned When I followed up after the stipulated period they claimed to have already refunded and sent a confirmation email which I never received Extremely dissatisfied with their service definitely not recommended

RACIST Italo Train Agent

I am currently on one of your trains from florence to venice Ticket purchased says coach 4 We boarded coach 4 The caucasian ticket agent came by and did not check most people s ticket She let my chinese partner sleep in front she let the two white girls remain without checking their ticket but she decided to specifically check my ticket despite skipping everyone else I believe because I am brown and do not look first class She asked me to move because coach 4 is now first class which we did not receive any notification about The two white girls who we previously spoke to were also coach 4 non first class however were not asked to move