K
Keith
Good quality but small
Good quality but small
Jekyllandhide Reviews
Jekyll and Hide : Premium Leather Goods | Get 15% Off Your First Order
AI Review Summary
Based on 80 reviews
The majority of reviews for Jekyllandhide are highly positive, praising product quality, delivery speed, and customer service. A smaller number of negative reviews cite delivery delays and customer service responsiveness issues. Several reviews specifically note high pricing as a drawback, even while acknowledging quality.
What customers love
- High quality leather
- Good value
Common concerns
- High price
- Defective items
- Personalisation issues
Last updated 1 week ago
Rectified situation thank you
There is a lot of room for Jekyll and Hide to improve their customer service I bought a bag the stiches under a shoulder strap starts coming off I emailed them a week later I informed them I was about to contact consumer affairs They replied and said my email went in their spam Then they said I must pay return postage if I want to have the bag repaired I will contact fair trading And obviously Jekyll and Hide has lost my trust You will make a purchase at your own risk their customer service is not ready to look after you Yes it is correct I have received your email It looks promising I will update the issue as it progress Thank you Updating As soon as I asked Jekyll and Hide for their courier s details they stopped responding now another week passed Stop Hide ing from your customers that s not the smart way to do business BTW I will apply to fair trading either on Friday 15th March or this weekend Very disappointing indeed New update Thank you for sending me the new bag I have received it It looks better I appreciate the fact that you have sent the replacement bag before retrieving the faulty one It shows a strong will to rectify the situation And thank you for your trust I will contact you to return the original bag Have a good one
D
Darren Wilkinson
Excellent quality and service
Ordered a personalised passport holder for a friend s birthday Lovely quality and well packaged I ve ordered a few items previously and they were just as good On this occasion I got caught in the middle of a busy Black Friday promotion and left it late for my friend s birthday I messaged customer services and pleaded to be fast tracked they obliged and sent it by UPS so that it arrived in time for my friend s birthday 5 for quality and service from me
N
Nithin Roy
Quality product
Quality product exactly as described on the website I would definitely shop again from J H I would have given a full 5star review if it was not for the choice of Evri service for delivery They had no communication and they left the parcel at the doorstep in full view from street while I was not home